Bank Teller

Webster First Federal Credit Union•West Boylston, MA

10h•$20 - $21•Onsite

About The Position

The Member Service Associate delivers an exceptional member experience under the direction of branch management. The role handles sales and service activities, maintains and balances teller cash drawers, and processes transactions efficiently, professionally, and accurately. It identifies member needs, promotes credit union products and services, supports proactive business development, makes sound decisions on the teller line, and adheres to established policies, procedures, compliance regulations, and service expectations. This is a full-time, fully benefitted, hourly position of up to 37.5 hours per week, with occasional overtime offered. The position is onsite in West Boylston, Massachusetts, with scheduled shifts Monday through Saturday to support branch operations.

Requirements

Ability to complete basic math transactions using whole numbers, common fractions, and decimals.
Ability to read, analyze, and interpret written and oral instructions.
Fluent English speaking, reading, and writing skills.
Ability to obtain and maintain Notary Public status if requested.
Excellent communication skills and the ability to respond professionally to members and management.
Pleasant demeanor and ability to provide exceptional service and work cooperatively with diverse colleagues and members.
Ability to define problems, collect data, establish facts, draw valid conclusions, and exercise sound judgment, including knowing when to seek supervisor assistance.
Proficiency with computers and software programs, including Microsoft Office.
Ability to attend work consistently, reliably, and dependably as scheduled.
High school diploma or equivalent.
At least three years of customer service experience, including handling cash transactions.

Nice To Haves

Bilingual skills.
College degree or certification in a relevant field.
One to three years of bank or credit union experience; preferred but not required.

Responsibilities

Assist with day-to-day branch operating policies and procedures, opening and closing, balancing drawers, and assisting members.
Work as a frontline teller and assist with account-related requests and services, including account openings, wire transfers, savings bonds, foreign currency, stop payments, checks, deposit products and service charges, ATM/debit cards, account transactions and updates, third-party check verifications, notary services, and maintaining a cash drawer.
Maintain a positive and professional attitude and a neat, orderly work area; address or escalate member complaints in accordance with member service and telephone etiquette standards.
Answer member questions about interest rates, service charges, and account histories; ask discovery questions to cross-sell products and services while following disclosure, regulatory, and consumer privacy requirements.
Scan and verify branch checks through the Check 21 system.
Escort appropriate personnel into the vault and maintain dual controls for safe access, including opening, setting timers, and closing the safe deposit vault where applicable.
Research and resolve member issues, acting as a liaison between members and other departments.
Research member questions about electronic funds transfers and initiate Regulation E disputes when appropriate, including completing required documents and affidavits.
Promote BSA compliance by following applicable BSA and OFAC regulations and assisting the BSA Department with function-specific items as necessary.
Promote the security and privacy of member and employee information by following information security and physical security policies, procedures, and regulations.
Complete required annual training in information security, BSA, GLBA, and applicable regulations and other necessary compliance topics.
Perform other job-related duties as assigned.