Bank Teller

Citizens Bank•New Berlin, WI

1d•Onsite

About The Position

Citizens Bank is seeking a Teller to join its New Berlin Branch team. The role handles basic customer transactions in a friendly and efficient manner while following established policies and procedures. The Teller maintains and balances a teller window, provides high-quality customer service, and cross-sells bank products and services. The posted schedule lists business hours of Monday through Friday, 8:30 a.m.–5:30 p.m., and Saturday, 8:30 a.m.–12 p.m.; Sunday is closed. The position is listed as 15–29 hours per week, and hours may change based on business needs.

Requirements

High school diploma or GED required.
At least 6 months of related customer service and cash-handling experience required.
Comply with applicable laws and regulations, including the Bank Secrecy Act and Office of Foreign Assets Control requirements; follow policies and procedures to minimize risk, exercise good judgment, raise questions to management, and adhere to policy guidelines.
High level of professionalism and confidentiality.
Basic computer skills, including use of Word, Excel, the Internet, email, and other data or software programs and applications.
Professional communication skills.
Excellent organizational skills.
Accuracy and teamwork.

Nice To Haves

Prior banking experience preferred.
Bilingual candidates are encouraged to apply.

Responsibilities

Represent the Bank to customers in a courteous, professional manner.
Process transactions enthusiastically, courteously, and promptly in accordance with policies and procedures.
Provide customers with outstanding service.
Cross-sell Bank products to customers.
Maintain and balance a teller drawer.
View basic account history and answer account questions.
Process Vertex transactions, including deposits, withdrawals, loan payments, check cashing, money orders, and cashier’s checks.
Answer the phone and assist customers as needed.
Process check orders and reorders.
Process cash advances, stop payments, changes of address, coin orders, wire transfers, and Add on CD deposits/batching.
Unlock and reset digital banking access.
Perform other duties as assigned.
Depending on branch needs, provide safe deposit box access, work with the vault, exercise override authority, handle basic consumer account closures, and create debit cards for consumer checking accounts.