Bank Teller

Shore United Bank•Waldorf, MD

1d•$18 - $23•Onsite

About The Position

Shore United Bank is hiring a full-time Branch Banking Specialist (Bank Teller) at its Waldorf branch. This front-line role provides customer service and handles everyday banking transactions while building customer relationships. The specialist listens to customers, identifies their needs, answers questions, and recommends appropriate products and solutions. The position is non-exempt and works Monday through Friday with rotating Saturdays; the branch is closed Sundays and federal holidays. The role operates in a branch office setting and uses standard office equipment as well as cash and coin counters and, in some cases, a teller cash recycler. It involves frequent customer and team interaction, routine office tasks, extended periods of computer-screen viewing and reviewing detailed information, and working in a fast-paced environment. The position requires standing, walking, moving throughout the branch, manual dexterity, and lifting or carrying materials, including bulk coin or currency weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The posted pay range is $18.00 to $23.00 per hour. Actual compensation may vary based on relevant experience and other factors. Benefits described for full-time, permanent employees include a comprehensive benefits package and other employee programs.

Requirements

High school diploma or GED equivalent.
One year of experience successfully providing excellent customer service in a fast-paced environment.
Ability to manage multiple priorities daily.
Ability to maintain confidentiality with customer information.
Ability to work in a team environment.

Nice To Haves

Proficient computer skills, specifically Microsoft Office Suite and Outlook.

Responsibilities

Handle customer transactions, including deposits, withdrawals, transfers, loan payments, night deposits, settling and maintaining the ATM, and balancing the cash drawer.
Provide superior customer service through conversations with customers in person and over the phone to identify their needs.
Promote bank products and services through customer conversations that help customers meet their financial needs.
Work with bank partners to make client referrals to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders.
Help customers manage and optimize their bank accounts and other products.
Maintain the highest level of confidentiality with all information obtained.
Participate as a team member in allocating and coordinating workflow.
Contribute to branch and company objectives and goals.
Represent the Bank in a manner that maintains and expands positive relations with customers, potential customers, and coworkers.
Complete required regulatory and compliance training, such as BSA, CRA, and ECOA, by deadlines, and support policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
Demonstrate the Company’s core values and principles through behaviors, actions, and decisions.

Benefits

Comprehensive benefits package for full-time, permanent employees, including health, dental, and vision insurance; company-paid life insurance; mental health well-being; and company-paid short-term and long-term disability.
Paid parental leave.
401(k) savings plan with up to a 4% company match.
Employee Stock Purchase Plan.
Education assistance.
Employee banking services and a loan discount program.
Career development program.
Employee Assistance Program.
Wellness initiatives.
Opportunity for growth and advancement.
Paid training program and continuous training sessions throughout the year.
Generous paid time off and paid sick time.
Community involvement opportunities.
Team environment and a collaborative, friendly, family- and community-oriented workplace.