Bank Teller

Shore United Bank•Waldorf, MD

7h•Onsite

About The Position

Shore United Bank is hiring a Branch Banking Specialist (Bank Teller) for its Waldorf Branch in Waldorf, Maryland. The role is a front-line customer service position that handles everyday banking transactions and builds customer relationships. The specialist listens to customers, identifies their financial needs, answers questions, and recommends relevant products and services to help customers manage their finances. The position is full-time and non-exempt, with work Monday through Friday and rotating Saturdays. The branch is closed Sundays and federal holidays. The position operates in a branch office and uses standard office equipment, cash and coin counters, and, in some cases, a teller cash recycler. It involves frequent customer and team interaction, routine office tasks, extended computer-screen viewing, and managing multiple tasks in a fast-paced environment. Physical activities include standing, walking, manual dexterity, bending, stooping, and lifting or carrying materials, including bulk coin or currency weighing up to 50 pounds. Reasonable accommodations may be made for individuals with disabilities. The posted pay range is $18.00 to $23.00 per hour. Actual compensation may vary based on relevant experience and other factors. Offers are contingent on pre-employment screening, including background and credit checks and employment-history verification, as well as any other screenings required for the position.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience successfully providing excellent customer service in a fast-paced environment.
Ability to manage multiple priorities daily.
Ability to maintain confidentiality of customer information.
Ability to work in a team environment.
Ability to stand, walk, and move throughout the office or branch for extended periods.
Ability to perform routine office tasks, communicate effectively, interact with customers and team members, and manage multiple tasks in a fast-paced environment.
Manual dexterity and ability to lift files, open filing cabinets, bend, stoop, and lift or carry materials, including up to 50 pounds of bulk coin or currency.

Nice To Haves

Proficiency with computer skills, specifically Microsoft Office Suite and Outlook.

Responsibilities

Handle customer transactions, including deposits, withdrawals, transfers, loan payments, and night deposits.
Settle and maintain the ATM and balance the cash drawer.
Provide superior customer service in person and over the phone, using conversation to identify customer needs.
Promote bank products and services through customer conversations and recommend solutions that fit customers’ financial needs.
Work with bank partners to refer clients to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders.
Help customers manage and optimize their bank accounts and other products.
Maintain the confidentiality of all information obtained.
Contribute as a team member by allocating and coordinating workflow.
Contribute to branch and company objectives and goals.
Represent the Bank in a manner that maintains and expands positive relationships with customers, potential customers, and co-workers.
Complete required regulatory and compliance training, including BSA, CRA, and ECOA, by deadlines and support policies and practices promoting risk management, safety, and regulatory compliance.
Demonstrate the Company’s core values and principles through behaviors, actions, and decisions.

Benefits

Comprehensive benefits package for full-time, permanent employees, including health, dental, and vision coverage, company-paid life insurance, mental health well-being benefits, and company-paid short-term and long-term disability.
Paid parental leave.
401(k) savings plan with up to a 4% company match.
Employee Stock Purchase Plan.
Education assistance.
Employee banking services and a loan discount program.
Career development program and paid training, with continuous training sessions throughout the year.
Employee Assistance Program and wellness initiatives.
Opportunities for growth and advancement.
Generous paid time off and paid sick time.
Community involvement opportunities.
Team-oriented, collaborative, and friendly workplace.