Bank Teller

Great Lakes Credit Union•North Chicago, IL

1d•$17 - $25•Onsite

About The Position

The Member Specialist (Bank Teller) is primarily responsible for meeting or exceeding members’ expectations by acting as their valued financial partner. The role involves understanding and assessing members’ financial needs and goals, advising them about appropriate products and services, and making referrals that can help them achieve their objectives. The employee performs duties accurately and in compliance with applicable laws, regulations, GLCU policies, procedures, and internal controls. The position also supports the Member Promise and Standards of Excellence and maintains positive working relationships with colleagues across the credit union.

Requirements

High school diploma, GED, or equivalent.
Demonstrated excellent customer service and communication skills.
A passion for helping and supporting others.
Cash-handling experience in a financial institution or retail establishment.
A high degree of accuracy and attention to detail.
Proficiency with computer applications and systems, including Microsoft Word, Excel, and Outlook.

Responsibilities

Accurately perform member transactions, including deposits, withdrawals, payments, transfers, money orders, and cashier’s checks.
Provide advice, counseling, and solutions to member inquiries and problems, coordinating with other credit union personnel as needed.
Support a sales- and service-driven culture and meet or exceed personal performance goals while contributing to branch and credit union goals.
Maintain secure inventory control of cash and negotiable instruments and comply with applicable regulations, internal controls, and expectations.
Follow branch safety and security policies and procedures.
Open and prepare the department for daily operations.
Process night depository, express drop, and mail transactions as required.
Perform departmental audits and audits of teller work as required.
Verify members’ signatures, account ownership, and identification.
Close, balance, and secure the branch; balance the coin machine and prepare coin shipments.
Maintain vault combinations.
Meet and consult with members or prospects to identify needs and offer appropriate products and services.
Build member relationships by managing a book of business through outbound calls, member resolution calls, and sales lead calls.
Open and maintain membership accounts in accordance with policies and procedures.
Provide Call Center support as needed.
Assist other departments and branches as required.
Participate in credit union promotions and community events.
Maintain compliance with applicable federal, state, and local rules and regulations and follow GLCU policies, procedures, and internal controls.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision insurance.
Wellness programs and health membership reimbursement.
Company-paid short-term and long-term disability insurance.
Employee banking benefits, including 24/7 digital banking and access to a network of more than 30,000 ATMs and 18 branches.
Company-paid life insurance.
Paid time off and paid holidays.
401(k) retirement savings plan with employer matching contributions.
Training programs and mentorship opportunities.
Tuition reimbursement for continuing education.
Employee recognition programs.
Community service initiatives and volunteer opportunities.