Bank Teller

Webster First Federal Credit Union•Worcester, MA

1d•$20 - $21•Onsite

About The Position

The Member Service Associate (Bank Teller) works under branch management to deliver an exceptional member experience. The role includes sales and service activities, maintaining and balancing teller cash drawers, and processing transactions efficiently, professionally, and accurately. The associate identifies member needs, promotes credit union products and services, supports proactive business development, makes sound decisions on the teller line, and follows established policies, procedures, and compliance regulations. This is a full-time, fully benefitted, hourly position of up to 37.5 hours per week, with occasional overtime offered. The schedule includes shifts Monday through Saturday to support branch operations. The position is onsite in Worcester, Massachusetts and reports to the Branch Manager.

Requirements

Ability to complete basic math transactions using whole numbers, common fractions, and decimals.
Ability to read, analyze, and interpret written and oral instructions.
Fluency in spoken, written, and read English.
Ability to obtain and maintain Notary Public status if requested.
Excellent communication skills and the ability to respond professionally to questions from members and management.
Pleasant demeanor and ability to provide exceptional service and work cooperatively with diverse colleagues and members.
Ability to define problems, collect data, establish facts, draw valid conclusions, and exercise sound judgment, including knowing when to seek supervisor assistance.
Proficiency with computer and software programs, including Microsoft Office.
Consistent, reliable, and dependable attendance as scheduled.
High school diploma or equivalent required.
At least three years of customer service experience, including handling cash transactions.

Nice To Haves

College degree or certification in a relevant field.
One to three years of bank or credit union experience.
Bilingual ability.

Responsibilities

Assist with day-to-day branch operating policies and procedures, opening and closing, balancing drawers, and assisting members.
Work on the teller frontline to assist members with account-related requests and services, including account opening, wire transfers, savings bonds, foreign currency, stop payments, checks, deposit-product and service-charge inquiries, ATM/debit cards, applications, account transactions and updates, third-party check verifications, notary services, and maintaining a cash drawer.
Maintain a positive, professional attitude and a neat, orderly work area; address or escalate member complaints in accordance with service and telephone etiquette standards.
Answer questions about interest rates, service charges, and account histories; ask discovery questions to cross-sell products and services while complying with disclosures, regulations, and consumer privacy policies.
Scan and verify branch checks through the Check 21 system.
Escort appropriate personnel into the vault and maintain dual controls for safe access, including opening, setting timers, and closing the safe deposit vault where applicable.
Research and resolve member issues, acting as a liaison between members and other credit union departments.
Research member questions about electronic funds transfers and initiate Reg E disputes when appropriate, completing required documents and affidavits.
Promote BSA compliance by following applicable BSA and OFAC requirements and assisting the BSA Department with function-specific items as necessary.
Protect member and employee information by following information-security and physical-security policies, procedures, and governing regulations; complete required annual training.
Perform other job-related duties as assigned.