Teller (Member Services Representative I - Sevierville)

Ktvaecu•Sevierville, TN

19d

About The Position

Knoxville TVA Employees Credit Union is seeking a service-minded Member Services Representative I to provide members with accurate, efficient teller services and support their financial needs. The position serves members by processing transactions, answering questions, resolving account issues, maintaining account information, and explaining relevant products and services. Representatives contribute to branch and Credit Union goals, follow applicable policies and regulations, and maintain professional, cooperative conduct. The role may also involve opening accounts, processing consumer loans, reviewing loan documents, and assisting with branch security and operations as needed.

Requirements

High school diploma or general education degree (GED).

Nice To Haves

Cash-handling experience is strongly preferred.
Service-industry experience is strongly preferred.

Responsibilities

Greet and welcome members professionally, providing prompt, efficient, and accurate service.
Process teller transactions, including deposits, withdrawals, and loan payments, within established limits and according to Credit Union policy.
Maintain a cash drawer or cash dispenser with minimal discrepancies.
Maintain current knowledge of applicable federal and state laws and regulations.
Perform teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub-accounts, and processing stop payments.
Respond to members’ requests, problems, and complaints; answer questions about accounts, products, and services; and perform account maintenance.
Review account restrictions and funds availability, provide account status information, and research account issues.
As needed, serve as the branch Membership Officer or Security Specialist, review completed loans or titles, operate the vault, and open or close the branch.
As needed, open new membership accounts and process, close, and disburse consumer loan applications.
Contribute to branch and Credit Union goals as a productive team member.
Meet and exceed member expectations while maintaining quick and efficient service and following Service Standards.
Counsel members about and promote Credit Union products and services based on their needs.
Educate and assist members with electronic and online services, including online banking, mobile applications, and remote deposit.
Follow Credit Union policies, procedures, and regulations.
Represent the Credit Union professionally in appearance, behavior, and performance.
Maintain regular and predictable attendance and work cooperatively with others.
Perform other duties as assigned.

Benefits

Employer-paid health insurance premiums
Employer-paid dental insurance premiums
Accrual of PTO leave
Employer-matched 401(k), with a 50% match up to 6% of employee contributions
Employer-paid group life insurance
Employer-paid long-term disability benefits
Potential bonus of up to 11% of average salary over the past year based on Credit Union-wide goals
Paid holidays
Paid training
Potential pay increases through additional training opportunities
Opportunity to earn incentive pay