Member Service Representative I (Teller)

Education First Credit Union • Columbus, OH

2d • $37,000 - $38,000 • Onsite

About The Position

Education First Credit Union is hiring a Member Service Representative I to support members at its Mound Street branch in Columbus, Ohio. The role is an important part of the member experience, with frequent interactions in person, by phone, and through the drive-through. The representative welcomes members, processes transactions, answers questions, researches concerns, and connects members with products, services, or colleagues that can address their financial needs. The position is in-office; remote and hybrid work are not available. Candidates must live in the Columbus area and have reliable transportation to the branch. A flexible schedule that includes Saturdays is required, and occasional overtime may be necessary. The listed starting pay is $18.00 per hour.

Education First Credit Union is a not-for-profit financial institution founded in 1936. Its mission is to enhance members' financial position through education, quality service, and value-minded products. The organization emphasizes relationships, teamwork, continued learning, and opportunities for professional growth. This position offers a structured career path from MSR I to MSR II to MSR III.

The hiring process includes a 20-minute conversation with HR, a 60-minute in-person panel interview, and a job offer. Reasonable accommodations will be considered. The employer is an Equal Employment Opportunity employer.

Requirements

• High school diploma or GED.
• Previous cash-handling experience.
• Clear and professional communication skills.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced environment.
• Comfort using computers and multiple programs simultaneously.
• Ability to work toward individual and team goals.
• Professional and calm approach when working with upset or frustrated individuals.
• Strong listening skills.
• Commitment to maintaining confidentiality.
• Enjoys working with people and building positive relationships; puts members first and seeks to improve their experience.
• Takes ownership, follows through on commitments, and works well with others.
• Patient, professional, positive, dependable, and adaptable approach to challenges.
• Willingness to learn and grow personally and professionally.
• Must reside in the Columbus area and have reliable transportation to the branch.
• Must be able to work a flexible schedule that includes Saturdays.

Nice To Haves

• Associate degree.
• Financial institution or banking experience.
• Familiarity with financial products, services, and regulations.
• Experience using Microsoft Teams, online systems, or chat platforms.

Responsibilities

• Welcome members and create a positive, professional experience with every interaction.
• Accurately process deposits, withdrawals, loan payments, and credit card payments.
• Balance the cash drawer daily, including cash, coin, and checks.
• Process term deposits, retirement account contributions, night deposits, and mail deposits.
• Assist members with ordering debit cards and checks.
• Listen to member questions and research account history to resolve discrepancies or concerns.
• Identify opportunities to connect members with products, services, or team members that can help meet their financial needs.
• Communicate professionally and respectfully in person, by phone, and through other communication channels.
• Collaborate with teammates to support branch goals and provide a consistent member experience.
• Complete additional responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage, including qualified dependents, for eligible full-time Team Members.
• Company-paid life insurance, short-term disability, and long-term disability.
• Voluntary life insurance coverages.
• Flexible Spending Account for health and dependent care.
• 401(k) plan with a 5% company match.
• Generous time-off program.
• Education assistance program.
• Employee discount on certain credit union services and products.
• Free on-site parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED