Teller - Alexandria, MN

Affinity Plus • Alexandria, MN

7d • Onsite

About The Position

The Member Advisor plays a vital role in delivering an exceptional member experience by managing a wide range of transactions and inquiries, from simple to complex. The role requires knowledge of credit union products, policies, and procedures, as well as the ability to understand members’ goals and provide guidance on products, services, and financial solutions that support financial well-being. The Member Advisor ensures operational integrity, supports fraud prevention and compliance, and builds member relationships through proactive service, problem-solving, and trusted financial guidance. Attention to detail, professionalism, and the ability to handle confidential financial information are essential.

This full-time position is based at the Alexandria, Minnesota branch and requires 40 hours per week. Shift times vary between 8:00 a.m. and 5:30 p.m. Monday through Friday and 8:00 a.m. and 1:30 p.m. on Saturdays. Consistent and reliable attendance is essential. Occasional travel for training or meetings may be required. Applicants may be subject to a background and credit check. The stated starting pay range is $20.00–$23.90 per hour. High-performing employees may be eligible for pay increases totaling up to 13.5% within their first two years through development and performance reviews.

Requirements

• At least 2 years of customer service or professional experience working directly with people.
• Basic understanding of credit union products, services, and policies.
• Ability to gather information, ask clarifying questions, solve issues, and make decisions within established policies and procedures.
• Ability to de-escalate complex member interactions using professional communication.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a team environment and contribute to shared goals.
• Ability to build positive relationships with members and peers through professionalism, reliability, and responsiveness.
• Ability to take accountability for responsibilities, commitments, and outcomes.
• Strong ability to communicate clearly, effectively, and professionally.
• Willingness to learn new skills, processes, and technologies with support and training; ability to seek feedback, ask questions, and apply new knowledge.
• Demonstrated resilience and adaptability in the face of challenges or changes.
• Intermediate computer and technology skills, including the ability to navigate multiple systems with ease.
• Time-management skills and ability to prioritize workload based on department and member needs.
• Ability to complete tasks accurately and thoroughly.
• Demonstrated reliability, integrity, and ability to maintain confidentiality.
• Ability to meet the physical requirements, including occasional bending, twisting, kneeling, stooping, or crouching; repetitive movements such as typing and using a mouse or phone; and lifting, carrying, pushing, or pulling up to approximately 50 pounds.
• Ability to regularly move between sitting and standing during the workday and to work at a computer for most of the day.
• Ability to participate in face-to-face interactions and coordinate work with employees and departments in person.
• Ability to meet the full-time, 40-hour schedule, including variable weekday shifts and Saturday shifts, and maintain consistent, reliable attendance.

Nice To Haves

• Cash handling experience.
• At least 1 year of financial services experience.

Responsibilities

• Accurately and efficiently process member transactions, including deposits, withdrawals, payments, and cashier’s checks.
• Respond to member questions, resolve issues, and escalate concerns when appropriate.
• Gather, input, and validate wire transfer information.
• Generate and issue personal and business debit and credit cards.
• Troubleshoot and resolve debit and credit card issues, online and mobile banking concerns, and general account questions.
• Balance and maintain a zero-variance personal cash drawer and verify checks received.
• Assist with balancing, maintaining, and troubleshooting TCRs, coin machines, and vault-related functions.
• Understand member goals, provide financial guidance, and recommend products, services, and financial solutions that support financial well-being.
• Educate members about self-service tools, including Remote Deposit Capture, ATMs, Online Banking, and Mobile Banking.
• Assist with account maintenance, including address and name changes, account ownership updates, beneficiary changes, sub-account openings, and certificates of deposit.
• Listen for unusual activity, assess fraud risk, and maintain awareness of industry fraud trends.
• Educate members about fraud prevention, minimizing risk, and emerging fraud trends.
• Complete and file CTRs, SARs, and elder abuse reports as required.
• Complete required compliance and operational training by assigned deadlines.
• Assist with fraud detection, compliance issues, and escalations, partnering with other departments as needed.
• Maintain branch logs and assist with regular audits in accordance with policy.
• Provide referrals to internal business partners, including Investments, Retirement Services, Real Estate, and Business Services, when appropriate.
• Collaborate with branch leadership and peers to contribute to department goals.
• Perform other duties as assigned.

Benefits

• Low-cost medical, dental, and vision insurance coverage options.
• Frontloaded sick time and a portion of vacation hours for new employees.
• A variety of paid leave options.
• Monthly wellness benefit.
• Immediate 401(k) matching up to 5%.
• Potential pay increases totaling up to 13.5% within the first two years for high-performing employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed