Teller - Alexandria, MN

Affinity Plus Federal Credit Union • Alexandria, MN

7d • $20 - $24 • Onsite

About The Position

The Member Advisor plays a vital role in delivering an exceptional member experience by managing a wide range of transactions and inquiries, from simple to complex. The role requires knowledge of credit union products, policies, and procedures, and the ability to understand member goals and provide guidance on products, services, and financial solutions that support financial well-being. The Member Advisor ensures operational integrity, supports fraud prevention and compliance, and fosters strong member relationships through proactive service, problem-solving, and trusted financial guidance. The position requires attention to detail, professionalism, and the ability to handle confidential financial information.

This full-time position is based at the Alexandria, Minnesota branch and is scheduled for 40 hours per week. Shift times vary between 8 a.m. and 5:30 p.m. Monday through Friday, and 8 a.m. and 1:30 p.m. Saturday. Consistent and reliable attendance is essential. Occasional travel for training or meetings may be required. The stated starting pay range is $20.00–$23.90 per hour. High-performing employees may be eligible for pay increases totaling up to 13.5% within the first two years, through development and performance reviews at 6, 12, 18, and 24 months.

The role involves face-to-face interaction and coordination with employees and departments, as well as in-person interaction. Physical requirements include occasional speaking on camera and using a microphone, regularly moving between sitting and standing, occasional bending, twisting, kneeling, stooping, or crouching, repetitive movements such as typing and using a mouse or phone, and lifting, carrying, pushing, or pulling up to approximately 50 pounds. The description states that employees work at a computer 98% of the day and use the phone 20% of the day.

Affinity Plus offers low-cost medical, dental, and vision insurance options in partnership with the State of Minnesota Employer Group; frontloaded sick time and a portion of vacation hours for new employees; various paid leave options; a monthly wellness benefit; and immediate 401(k) matching up to 5%.

Requirements

• At least 2 years of customer service or professional experience working directly with people; cash-handling experience is preferred.
• Basic understanding of credit union products, services, and policies.
• Ability to gather information, ask clarifying questions, solve issues, and make decisions within established policies and procedures.
• Ability to de-escalate complex member interactions using professional communication.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a team environment and contribute to shared goals.
• Ability to build positive relationships with members and peers through professionalism, reliability, and responsiveness.
• Ability to take accountability for responsibilities, commitments, and outcomes.
• Ability to communicate clearly, effectively, and professionally.
• Willingness to learn new skills, processes, and technologies with support and training.
• Ability to seek feedback, ask questions, and apply new knowledge.
• Demonstrated resilience and adaptability in the face of challenges or changes.
• Intermediate computer and technology skills, including the ability to navigate multiple systems with ease.
• Time-management skills and ability to prioritize workload based on department and member needs.
• Ability to complete tasks accurately and thoroughly.
• Demonstrated reliability and integrity, and ability to maintain confidentiality.
• Ability to meet the physical requirements of the role, including lifting, carrying, pushing, or pulling up to approximately 50 pounds.
• Ability to meet the schedule and attendance requirements, including Saturday work and occasional travel for training or meetings.

Nice To Haves

• At least 1 year of financial services experience.
• Cash-handling experience.

Responsibilities

• Accurately and efficiently process member transactions, including deposits, withdrawals, payments, and cashier’s checks.
• Respond to member questions, resolve issues, and escalate concerns when appropriate.
• Gather, input, and validate wire transfer information.
• Generate and issue personal and business debit and credit cards.
• Troubleshoot and resolve debit and credit card issues, online and mobile banking concerns, and general account questions.
• Balance and maintain a zero-variance personal cash drawer and verify checks received.
• Assist with balancing, maintaining, and troubleshooting TCRs, coin machines, and vault-related functions.
• Understand member goals, provide financial guidance, and recommend products, services, and financial solutions supporting overall financial well-being.
• Educate members on self-service tools, including Remote Deposit Capture, ATMs, Online Banking, and Mobile Banking.
• Assist members with maintenance needs, including address and name changes, account ownership updates, beneficiary additions and removals, subaccount openings, and certificates of deposit.
• Listen to members to identify unusual activity, assess fraud risk, and maintain awareness of industry fraud trends.
• Educate members on fraud prevention, risk minimization, and emerging fraud trends.
• Complete and file CTRs, SARs, and elder abuse reports as required.
• Complete required compliance and operational training by assigned deadlines.
• Assist with fraud detection, compliance issues, and escalations, partnering with other departments as needed.
• Maintain branch logs and assist with regular audits in accordance with policy.
• Refer members to internal business partners, including Investments, Retirement Services, Real Estate, and Business Services, when appropriate.
• Collaborate with branch leadership and peers to contribute to department goals.
• Perform other duties as assigned.

Benefits

• Low-cost medical, dental, and vision insurance coverage options.
• Sick time hours frontloaded for new employees.
• A portion of vacation hours frontloaded for new employees.
• A variety of paid leave options.
• Monthly wellness benefit.
• Immediate 401(k) matching up to 5%.
• Potential pay increases totaling up to 13.5% within the first two years for high-performing employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed