Teller Alexandria

Wells Fargo & Company•Alexandria, MN

3d•$20 - $25•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network in a front-line, customer-focused role. The Teller supports customers’ everyday banking needs through in-branch interactions, processes transactions accurately, and provides a welcoming, reliable experience. As a primary point of contact, the Teller represents the branch through strong service, attention to detail, and genuine care. The role develops foundational banking skills by helping Tellers understand customers’ needs and introduce helpful products, services, and digital tools. Tellers identify opportunities to support customers and connect them with bankers for more detailed product conversations. They work with branch teammates to maintain smooth daily operations and deliver consistent, high-quality customer service. Wells Fargo describes the role as an entry point to retail banking and a path to career growth and mobility, supported by training, coaching, and a team-based culture.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles and strong attention to detail, including accurately processing transactions across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly develop accuracy, confidence, and consistency in customer transactions.
A professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and escalate concerns appropriately.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills for working effectively with branch teammates.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships and listen actively to understand everyday financial needs; connect customers with relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Communicate clearly and use active listening to clarify customer needs and provide straightforward solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.