Customer Service Representative/Teller

Glacier Bancorp, Inc.•Grand Coulee, WA

19d

About The Position

Wheatland Bank is seeking a full-time Customer Service Representative/Teller for its Grand Coulee team. The role provides customer service while assisting customers with a variety of banking needs. The successful candidate is described as friendly, enthusiastic, knowledgeable, and skilled in customer service. The position involves processing transactions, helping customers with account and banking services, handling cash, maintaining records, and referring customers to appropriate staff. The pay range is $17.13 to $28.85 per hour. The work is performed indoors in a climate-controlled shared work area with moderate noise. The job requires routine use of office equipment and computer work, including an average of 6–8 hours per day when necessary. Employees may need to work extended hours or travel off site when required or requested by management.

Requirements

High school diploma or equivalent.
Ability to work in a professional and confidential manner.
Basic ten-key skills.
Ability to understand and carry out instructions in written, oral, or diagram form using common sense.
Professional verbal communication skills.
Ability to positively promote the organization to customers and co-workers.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to consistently attend work during scheduled shifts.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimile machines, and calculators.
Ability to work extended hours or travel off site when required or requested by management.
Regular, reliable, and timely attendance.
Ability to climb or descend stairs in an emergency.
Ability to meet the described physical demands, including frequent sitting and repetitive hand use; occasional standing, walking, lifting, or reaching; and specified lifting requirements.
Close visual acuity to prepare and analyze data, transcribe, view a computer terminal, read extensively, inspect small defects or parts, and operate or inspect machines or measurement devices at close distances.

Nice To Haves

Cash handling experience preferred.
Customer service experience preferred.

Responsibilities

Process retail and commercial checking and savings deposits, ensuring required documents are in proper form.
Cash checks, process savings withdrawals and cash advances, verify authorizations and limits, and make decisions about questionable items presented for cashing.
Use a computer terminal or personal computer to process account activity, determine balances, and resolve problems.
Assist with night depository duties, including logging, bagging, and processing deposits; making change orders; issuing receipts; and returning bags to customers.
Cross-sell bank products and services and refer customers to appropriate staff as indicated.
Issue cashier’s checks.
Perform safe deposit duties, control access, and assist customers.
Receive and process stop payment and hold orders.
Accept loan payments.
Balance the cash drawer daily and verify cash returned to the vault.
Provide effective customer service and assist in resolving problems within the employee’s authority.
Maintain records and logs; prepare wire transfers; and sort mail or reports as required.
Answer telephones and direct callers to appropriate bank personnel.
Gather data and process reports as needed, including currency transaction, returned items, overdrafts, and monthly audit reports or certifications.
Process traveler’s checks, ATM deposits, change orders, and deposit slip corrections.
Assist with opening and closing the vault daily and balancing vault currency and coin.
Copy, scan, or fax documents, file them, and distribute them to appropriate personnel.