Customer Service Representative/Teller

Glacier Bancorp, Inc.•Brewster, WA

About The Position

Wheatland Bank is seeking a full-time Customer Service Representative/Teller for its Brewster team. The role provides customer service and assistance with a variety of banking needs, while working collaboratively with colleagues. The listed pay range is $17.13 to $27.45 per hour. The position processes deposits and withdrawals, cashes checks, issues cashier’s checks, accepts loan payments, and handles other customer transactions. It also supports night depository and safe deposit activities, maintains records and logs, prepares wire transfers and reports, balances cash drawers, and may assist with vault operations. The representative cross-sells bank products and services, refers customers to appropriate staff, answers and routes telephone calls, and helps resolve customer issues within their authority. Work is routinely performed indoors in a climate-controlled shared work area with moderate noise. The role requires regular use of office equipment and computer work, potentially averaging 6–8 hours per day. Employees may be required to work extended hours or travel off site when requested by management. Physical requirements include sitting, repetitive hand use, talking and hearing, and occasionally standing, walking, lifting, or reaching. The role also requires standing and walking, lifting or moving objects with the specified force, close visual acuity, and the ability to climb or descend stairs in an emergency. The employer offers a benefits package that may include medical, dental, vision, and life insurance; a health savings account option; an Employee Assistance Program; a health rewards program; retirement savings plans including 401(k) and profit sharing; short- and long-term disability benefits; education and training benefits; discounts on banking products and services; paid time off; and paid holidays. Eligibility and benefits depend on position, status, experience, and plan documents.

Requirements

High school diploma or equivalent.
Ability to work in a professional and confidential manner.
Basic ten-key skills.
Ability to understand and carry out instructions in written, oral, or diagram form using common sense.
Professional verbal communication skills.
Ability to positively promote the organization to customers and coworkers.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to consistently attend work during scheduled shifts.
Ability to perform routine work on a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours or travel off site when required or requested by management.
Regular, reliable, and timely attendance.
Ability to climb or descend stairs in an emergency.
Ability to meet the stated physical demands, including lifting or moving objects as described in the posting.
Close visual acuity for preparing and analyzing data, transcribing, viewing computer terminals, reading, visual inspection, and operating or inspecting machines or measurement devices.
Legal authorization to work in the United States; the employer does not sponsor work visas.

Nice To Haves

Cash handling experience preferred.
Customer service experience preferred.

Responsibilities

Process retail and commercial checking and savings deposits, ensuring deposit documents are in proper form.
Cash checks, process savings withdrawals and cash advances, and verify authorization, documentation, and transaction limits; make decisions about questionable items presented for cashing.
Use a computer terminal or personal computer to process account activity, determine balances, and resolve problems.
Assist with night depository duties, including logging, bagging, and processing deposits; making change orders; issuing receipts; and returning bags to customers.
Cross-sell bank products and services and refer customers to appropriate staff.
Issue cashier’s checks.
Perform safe deposit duties, control access, and assist customers.
Receive and process stop payment and hold orders.
Accept loan payments.
Balance the cash drawer daily and verify cash returned to the vault.
Provide effective customer service and help resolve problems within delegated authority.
Maintain records and logs; prepare wire transfers; and sort mail or reports as required.
Answer telephones and direct callers to appropriate bank personnel.
May gather data and process reports, including currency transaction, returned items, overdrafts, monthly audit reports, and monthly audit certifications.
Process traveler’s checks, ATM deposits, change orders, and deposit slip corrections.
May assist with opening and closing the vault daily and balancing vault currency and coin.
Copy, scan, or fax documents for filing and distribute them to appropriate personnel.