Customer Service Representative/Teller

Glacier Bancorp, Inc.•Pasco, WA

About The Position

Wheatland Bank is seeking a Customer Service Representative/Teller to join its Pasco team. This role provides exceptional customer service while assisting customers with a variety of banking needs. The successful candidate is friendly, enthusiastic, knowledgeable, and has strong customer service skills. The position works with colleagues who value financial responsibility, collaboration, transparency, and leadership. The role processes customer transactions and account activity, helps resolve customer issues within assigned authority, promotes bank products and services, and supports daily branch operations. The listed pay range is $17.13 to $28.85 per hour, with starting pay dependent on relevant experience and geographic location. The work is performed indoors in a climate-controlled shared work area with moderate noise. Employees use routine office equipment and may work at a computer for an average of 6–8 hours per day when necessary. Extended hours or off-site travel may be required or requested by management.

Requirements

High school diploma or equivalent.
Ability to work in a professional and confidential manner.
Basic ten-key skills.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Professional verbal communication skills.
Ability to positively promote the organization to customers and co-workers.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to consistently attend work during scheduled shifts.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Ability to work extended hours or travel off site when required or requested by management.
Ability to maintain regular, reliable, and timely attendance.
Ability to climb and descend stairs in an emergency.
Ability to meet the role’s physical demands, including frequent sitting and repetitive hand use, occasional standing, walking, lifting or reaching, and moving objects with the specified force.
Close visual acuity for tasks such as preparing and analyzing data, transcribing, viewing a computer terminal, reading, and inspecting small items or machine operations.

Nice To Haves

Cash handling experience.
Customer service experience.

Responsibilities

Process retail and commercial checking and savings deposits, ensuring deposit documents are in proper form.
Cash checks, process savings withdrawals, and make cash advances; verify authorization, document validity, and transaction limits, and make decisions about questionable items.
Use a computer terminal or personal computer to process account activity, determine balances, and resolve problems.
Assist with night depository duties, including logging, bagging, and processing deposits, making change orders, issuing receipts, and returning bags to customers.
Cross-sell the Bank’s products and services and refer customers to appropriate staff.
Issue cashier’s checks.
Perform safe deposit duties, control access, and assist customers.
Receive and process stop payment and hold orders.
Accept loan payments.
Balance the cash drawer daily and verify cash being returned to the vault.
Provide effective customer service and assist in resolving problems within assigned authority.
Maintain records and logs; prepare wire transfers; and sort mail or reports as required.
Answer telephones and direct callers to appropriate Bank personnel.
Gather data and process reports, which may include currency transaction, returned items, overdrafts, monthly audit reports, and monthly audit certifications.
Process traveler’s checks, ATM deposits, change orders, and deposit slip corrections.
Assist with opening and closing the vault daily and balancing vault currency and coin.
Copy, scan, or fax documents for filing and distribute them to appropriate personnel.