Customer Service Representative/Teller

Equitable Bank•Grand Island, NE

12d

About The Position

Equitable Bank is seeking an experienced teller to join its Grand Island team. This position provides excellent customer service while efficiently and accurately processing customer transactions. The role also explains bank services and charges, cross-sells products and services as appropriate, and may perform additional duties such as counting coin and currency, receptionist tasks, and filing.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Proficiency with Microsoft Office products.
Excellent verbal and telephone communication skills.
Creativity and resourcefulness.
Excellent time management skills.
Ability to manage multiple priorities and ensure accurate, timely completion of tasks.

Nice To Haves

Banking experience preferred.

Responsibilities

Process customer transactions comprehensively, promptly, and efficiently.
Receive checks and cash for deposits, verify amounts, examine checks for proper endorsements, and record deposits in the computer system.
Balance the cash drawer at the end of the shift and report discrepancies to a supervisor.
Explain bank services and charges to customers.
Keep the teller station stocked with forms and supplies.
Cash checks from various accounts after proper verification.
Receive mortgage, consumer loan, and other payments and enter them into the computer system.
Issue official checks and gift cards.
Report malfunctions of teller terminals and other equipment used at the teller station.
Cross-sell bank products and services as appropriate.
Perform other assigned duties, such as counting coin and currency, general receptionist duties, and filing.