Customer Service Representative/Teller

Glacier Bancorp, Inc.•Sunnyside, WA

15h

About The Position

Wheatland Bank is seeking a part-time Customer Service Representative/Teller for its Sunnyside team, working 30 hours per week. The role provides customer service and assistance with a variety of banking needs. The successful candidate is described as friendly, enthusiastic, knowledgeable, and strong in customer service. The position offers an hourly pay range of $17.13 to $27.45, with starting pay dependent on relevant experience and potentially varying by geographic location. The position handles retail and commercial deposits, check cashing and withdrawals, account activity, cash drawer balancing, and other teller transactions. It also includes customer referrals to bank products and services, administrative and recordkeeping duties, and assisting with vault and safe deposit activities. The work is routinely performed indoors in a climate-controlled shared work area with moderate noise. The role uses routine office equipment and requires regular computer work, reliable attendance, and the ability to work extended hours or travel off site when required or requested by management. Physical duties include frequent standing and walking, repetitive hand use, occasional sitting, standing, walking, lifting or reaching, and lifting or moving items with specified force limits. Close visual acuity is required for computer work, reading, and handling or inspecting small items. The bank describes its culture as emphasizing financial responsibility, collaboration, transparency, and leadership. Benefits may include medical, dental, vision, and life insurance; a health savings account option; an Employee Assistance Program; a health rewards program; a retirement savings plan including 401(k) and profit-sharing plans; short- and long-term disability benefits; education and training benefits; banking product and service discounts; paid time off; and paid holidays. Benefit eligibility and provisions vary according to plan documents, employee status, position, and experience.

Requirements

High school diploma or equivalent.
Ability to work in a professional and confidential manner.
Basic ten-key skills.
Ability to understand and carry out instructions in written, oral, or diagram form using common sense.
Professional verbal communication skills.
Ability to positively promote the organization to customers and coworkers.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to consistently attend work during scheduled shifts.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Ability to work extended hours or travel off site whenever required or requested by management.
Physical ability to perform the described duties, including standing and walking, repetitive hand movements, occasional lifting or reaching, and exerting up to 25 pounds of force occasionally and/or up to 10 pounds frequently.
Close visual acuity for preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading, visual inspection, and using measurement devices at close distances.

Nice To Haves

Cash handling experience preferred.
Customer service experience preferred.

Responsibilities

Process retail and commercial checking and savings deposits, ensuring deposit documents are complete and in proper form.
Cash checks, process savings withdrawals and cash advances, and verify that documents are authorized, properly completed, and within authorized limits; make decisions on questionable items presented for cashing.
Use a computer terminal or personal computer to process account activity, determine balances, and resolve problems.
Assist with night depository duties, including logging, bagging, and processing deposits; making change orders; issuing receipts; and returning bags to customers.
Cross-sell the bank’s products and services and refer customers to appropriate staff as indicated.
Issue cashier’s checks.
Perform safe deposit duties, including controlling access and assisting customers.
Receive and process stop-payment and hold orders.
Accept loan payments.
Balance the cash drawer daily and verify cash returned to the vault.
Provide effective customer service and assist in resolving problems within the employee’s authority.
Maintain records and logs; prepare wire transfers; and sort mail or reports as required.
Answer telephones and direct callers to appropriate bank personnel.
May gather data and process reports, including currency transaction, returned item, overdraft, monthly audit, and monthly audit certification reports.
Process traveler’s checks, ATM deposits, change orders, and deposit slip corrections.
May assist in opening and closing the vault daily and balancing vault currency and coin.
Copy, scan, or fax documents, file them, and distribute them to appropriate personnel.
Maintain regular, reliable, and timely attendance.