Customer Service Representative (Teller)

Range Bank • Kingsford, MI

5d

About The Position

Customer Service Representatives (CSRs) handle customer financial transactions and maintain thorough knowledge of the bank’s policies, deposit products, and procedures. As frontline representatives of the bank, they play a fundamental role in achieving customer satisfaction. Range Bank provides training for new and experienced banking employees, with a training path intended to support success in the role and progression to the next promotion level.

Range Bank is a community bank established in 1887, with nine locations in the Upper Peninsula and Wisconsin. The bank values respect, ownership, community, strength, and knowledge.

Requirements

• High school diploma.
• One year of customer service or cash-handling experience.
• Proficient computer skills.
• Ability to identify and resolve or escalate issues.
• Exceptional customer service and communication skills.
• Strong attention to detail.

Nice To Haves

• Prior experience in the financial services industry.
• Some college education or a degree in a related field.

Responsibilities

• Provide excellent customer service in a friendly and professional manner.
• Perform routine office and customer service duties, including greeting customers, accepting deposits, disbursing funds, and completing other requested transactions.
• Process transactions accurately and efficiently while managing risk.
• Perform transactions in compliance with regulatory requirements and bank policies and procedures, and follow security policies and protect the confidentiality of bank records and customer information.
• Maintain existing deposit accounts and open new accounts at customers’ request.
• Maintain product knowledge and cross-sell bank products by answering inquiries, informing customers about services and promotions, determining customer needs, and referring customers to other departments as needed.
• Contribute to company performance through other projects and initiatives as required.
• Use authority and discretion to resolve complex customer issues.
• Adhere to Range Bank policies and procedures.
• Uphold high standards of confidentiality and cybersecurity awareness.

Benefits

• Paid time off (two weeks to start).
• Volunteer time off (one day per year).
• Paid holidays (9.5 days per year).
• Health insurance through Blue Cross Blue Shield of Michigan.
• Telehealth with a $0 copay.
• Health savings account (HSA) plan options.
• Vision insurance.
• Dental insurance.
• 401(k) retirement plan with up to a 6% match after one year.
• Short-term disability insurance paid entirely by the company.
• Long-term disability insurance paid entirely by the company.
• Life insurance paid entirely by the company.
• Voluntary life insurance.
• Employee Assistance Program.
• Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED