Teller/Customer Service Representative

Hilltop Holdings•Prosper, TX

20h

About The Position

PlainsCapital Bank is hiring a Teller/Customer Service Representative who, under direct supervision, processes a variety of financial transactions, including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, and preparing change orders. The role also assists customers with opening accounts, processing check orders, issuing debit cards, maintaining existing accounts, and other account-related duties as needed. The position provides customer service and responds to routine inquiries about bank products and services in person, by telephone, or by mail. It includes account opening and maintenance, cash and transaction balancing, branch opening and closing duties, processing mail and deposits, and other administrative and operational tasks. PlainsCapital Bank is a relationship-focused bank founded in 1988 and headquartered in Texas, with approximately 55 locations statewide. It provides commercial and consumer banking products and services and emphasizes personalized service, financial strength, and local market knowledge.

Requirements

High school diploma or GED, or equivalent.
At least one year of retail customer service or banking experience.
Excellent customer service skills.
Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, and division, using basic calculator skills.
Excellent verbal, written, and interpersonal communication skills.
Excellent time-management, organizational, and problem-solving skills, with the ability to multitask and work in a deadline-driven environment.
Excellent PC skills, including word processing and spreadsheets using Microsoft Office products, as well as custom applications and systems.
Self-motivation, strong initiative, a high level of accountability, and attention to detail.

Responsibilities

Provide excellent customer service through prompt acknowledgment, a friendly and courteous disposition, a professional image, and accurate transaction processing.
Process financial transactions, including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, and preparing change orders.
Respond to routine inquiries about bank products and services from customers and employees in person, by telephone, or by mail.
Offer notary service.
Perform scheduled branch opening and closing duties in accordance with security and dual-control requirements.
Maintain and balance the daily cash drawer and other daily receipts; balance the ATM when required; and assist with vault, TCD, and/or TCR balancing.
Process mail, night-drop, and ATM deposits; scan and upload documents to the appropriate file or department.
Wrap and bag coin, verify currency, mix new currency, and turn in mutilated currency.
Open new accounts and cross-sell bank products and services; explain account and product options, assess customer needs, guide product selection, or refer customers to the appropriate business line.
Enter customer information and prepare required documentation to open accounts; review and explain account documentation and obtain appropriate signatures.
Perform general customer account maintenance and service, including address changes, stop-payment requests, e-statement requests, and account closures according to applicable procedures.
Perform miscellaneous duties such as filing, answering phones, and maintaining supplies.
Perform other duties as required.