Teller/New Accounts

Pinnacle Bank/Bank of Colorado•Lincoln, NE

13h

About The Position

Provides accurate and efficient customer service while developing long-term customer relationships. Oversees receiving and paying money to bank customers and maintains accurate records of deposits, withdrawals, negotiable instruments, and other transactions. Assists walk-in and telephone customers with account questions and problems, sells and opens new accounts, closes accounts, and advises customers about bank services. The position also performs teller, account maintenance, operational, sales, and general customer-service duties.

Requirements

High school graduate or equivalent.
A minimum of 24 months of prior banking experience is generally expected.
Full knowledge of personal and business banking products offered, with initiative to stay informed about changes.
Basic knowledge of banking regulations applicable to the job and of bank policies and procedures.
Knowledge of general banking principles and banking regulations, and willingness to participate in educational opportunities.
Communicate with clients and coworkers in a courteous and professional manner.
Operate computer terminals and printers, a back counter capture machine, coin machine, and copier.
Listen effectively to customers and make appropriate referrals.
Maintain a high level of confidentiality.
Provide customer service and guidance to subordinate department members regarding inquiries, customer research, cash and check handling, and referrals.
Ensure efficiency, accuracy, and customer service meet customer needs and bank goals.
Demonstrate accuracy and efficiency in a fast-paced environment.
Function as a team player.

Nice To Haves

Cash handling and customer contact experience preferred.

Responsibilities

Perform regular teller duties, including accepting deposits, cashing checks, and related customer-service activities.
Prepare holds on deposits.
Complete CTRs, SIRs, and other required BSA reporting.
Perform operational duties as needed, including vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing reports.
Open and close individual and commercial deposit accounts, obtaining the required BSA information and business documents.
Prepare account paperwork and assist customers with signing documents.
Work toward sales goals by serving as a knowledgeable resource on available products and services.
Answer phone calls, assist walk-in customers, and initiate customer research.
Process check orders and close accounts.
Process customer account printouts and sort daily mail.
Assist with NSF, Non-post, and collections matters.
Assist customers with Safe Deposit Boxes.
Provide deposit verification for credit purposes.
Maintain customer accounts, including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
Maintain regular and reliable attendance and work flexible hours, including weekends when the branch is open.
Perform other related duties and projects as assigned by management.