Teller/New Accounts

Pinnacle Bank/Bank of Colorado•Benkelman, NE

2d•Onsite

About The Position

The Teller/New Accounts position provides quality customer service by assisting customers accurately and efficiently and developing long-term relationships. The role handles customer deposits, withdrawals, negotiable instruments, and other banking transactions while maintaining accurate records. It also supports customers by phone and in person, addresses account questions and problems, opens and closes accounts, and advises customers about bank services and products. The position performs regular teller, account servicing, sales, and operational duties. It maintains customer accounts across retail banking products, follows applicable banking regulations and bank procedures, and works to meet customer needs and sales goals. The schedule is Monday through Friday, 8 a.m. to 5 p.m.; flexible hours, including weekends, may be required if the branch is open on weekends.

Requirements

High school graduate or equivalent.
A minimum of 24 months of prior banking experience is generally expected.
Full knowledge of personal and business banking products offered, with personal initiative to stay updated on changes.
Basic knowledge of banking regulations applicable to the job function and of bank policies and procedures.
Knowledge of general banking principles and banking regulations, and willingness to participate in educational opportunities.
Communicate with clients and coworkers in a courteous and professional manner.
Operate computer terminals and printers, a back counter capture machine, a coin machine, and a copier.
Listen effectively to customers and make appropriate referrals.
Maintain a high level of confidentiality.
Provide customer service and guidance to subordinate department members in handling phone and in-person inquiries, conducting customer research, handling cash and checks, and making appropriate referrals.
Ensure efficiency, accuracy, and customer service that meet customer needs.
Demonstrate accuracy and efficiency in a fast-paced environment.
Function as a team player.

Nice To Haves

Cash handling experience.
Customer contact experience.

Responsibilities

Perform regular teller duties, including accepting deposits, cashing checks, and related customer service tasks.
Place holds on deposits.
Complete CTRs, SIRs, and other required BSA reporting.
Perform operational duties as needed, including vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing reports.
Open and close individual and commercial deposit accounts, obtaining appropriate BSA information and business documents.
Prepare account-opening paperwork and assist customers with signing documents.
Work toward sales goals by serving as a knowledgeable resource on available products and services.
Answer phone calls, assist walk-in customers, and initiate customer research.
Process check orders, close accounts, and prepare customer account printouts.
Sort daily mail.
Assist with NSF, Non-post, and collections matters.
Assist customers with Safe Deposit Boxes.
Perform deposit verification for credit purposes.
Maintain customer accounts, including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
Maintain regular and reliable attendance and work flexible hours, including weekends if the branch is open on weekends.
Perform other related duties or projects as assigned by management.