Teller/New Accounts Representative

Glacier Bancorp, Inc.•Salem, UT

20h•Onsite

About The Position

Altabank, Division of Glacier Bank, is hiring a full-time Teller/New Accounts Representative for its Salemn branch. The role provides friendly, accurate, and timely assistance to customers and prospective customers; explains and recommends banking products and services based on customer needs; supports inquiries and complaint resolution; and processes financial transactions involving cash and negotiable instruments. Duties may change. The position requires professional, dependable service to internal and external customers, protection of customer privacy, and compliance with applicable banking laws and regulations. The representative completes required training, develops assigned skills through the Summit Progression Program, participates in community and bank-sponsored activities, and keeps management informed of significant matters. The schedule is Monday through Friday, 8:45 a.m. to 5:15 p.m. The entry rate is $17.00 or more per hour; compensation offers are assessed individually based on factors including location, experience, and education.

Requirements

High school diploma.
Six months of similar or related experience.
Attention to detail when working with numbers and names.
Excellent customer service skills.
Ability to interact calmly and professionally with diverse people at different organizational levels.
Ability to adapt to changing priorities, demands, and timelines using time-management, analytical, and problem-solving skills.
Regular, reliable, and timely attendance.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimile machines, and calculators.
Ability to work at a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours or travel off site when required or requested by management.
Ability to climb or descend stairs in an emergency.

Responsibilities

Receive and process customer transactions, including deposits, withdrawals, loan and credit card payments, cashier’s checks, fund transfers, and gift card sales.
Maintain and balance the teller drawer daily while observing assigned transaction limits.
Learn bank products and services and recommend solution-based options that meet customer needs.
Resolve customer concerns within the employee’s authority and escalate matters to an appropriate manager when necessary.
Answer phones; process wire transfers, stop payments, and check orders; and create debit cards.
Provide excellent customer service and deepen customer relationships according to established service standards.
Open and close the branch as scheduled.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.
Complete required bank training within assigned time frames and seek clarification or additional training when needed.
Work through the Summit Progression Program to develop assigned skills and improve proficiency.
Adhere to Altabank Core Values and keep management appropriately informed of area activities and significant problems.
Participate in community service and bank-sponsored activities that serve and support Altabank’s mission and values.
Demonstrate courtesy, respect, self-governance, confidentiality, a positive service attitude, good attendance, punctuality, flexibility, and adaptability.
Maintain a tidy work area and protect customer privacy; attend and participate in meetings as required.
Maintain regular, predictable, and timely attendance to support in-person customer contact.