Teller/New Accounts Representative

Glacier Bancorp, Inc.•Salt Lake City, UT

2d•Onsite

About The Position

Altabank, Division of Glacier Bank, is hiring a full-time Teller/New Accounts Representative for its Salt Lake City branch. The role provides friendly, accurate, and timely assistance to customers and prospective customers; recommends and explains banking products and services based on customer needs; resolves inquiries and complaints; and processes financial transactions involving cash and negotiable instruments. The position requires compliance with applicable banking laws and regulations, completion of assigned training, participation in the Summit Progression Program, and adherence to Altabank’s core values and customer service standards. The schedule is Monday through Friday, 8:45 a.m. to 5:15 p.m. Duties may change. The entry rate is $17.00+ per hour; compensation offers are considered individually and may take into account location, experience, and education.

Requirements

High school diploma.
Six months of similar or related experience.
Attention to detail when working with numbers and names.
Excellent customer service skills.
Ability to interact calmly and professionally with people from diverse backgrounds and at various organizational levels.
Regular, reliable, and timely attendance.
Ability to adapt to changing priorities, demands, and timelines using time-management, analytical, and problem-solving skills.
Ability to meet the physical demands of the role, including sitting; repetitive hand use; talking or hearing; occasional standing, walking, and lifting or reaching; and close visual work.

Responsibilities

Receive and process customer transactions, including deposits, withdrawals, loan and credit card payments, cashier’s checks, fund transfers, and gift card sales.
Maintain and balance the teller drawer daily while observing assigned transaction limits.
Learn the bank’s products and services and recommend solutions suited to customer needs.
Resolve customer concerns within the employee’s authority and escalate other matters to an appropriate manager.
Answer phones; process wire transfers, stop payments, and check orders; and create debit cards.
Provide excellent customer service and deepen customer relationships according to established standards.
Open and close the branch when required by the schedule.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.
Complete required bank training within assigned time frames and seek clarification or additional training when needed.
Participate in the Summit Progression Program to develop assigned skills and increase proficiency.
Adhere to Altabank core values and keep management informed about area activities and significant problems.
Participate in community service and bank-sponsored activities that support Altabank’s mission and values.
Provide superior internal and external customer service, demonstrating courtesy, respect, and self-governance.
Represent Altabank professionally, maintain confidentiality and a tidy work area, protect customer privacy, attend meetings as required, and demonstrate punctuality, flexibility, and adaptability.
Maintain regular, predictable, and timely attendance, including in-person contact with customers.
Operate routine office equipment and work at a computer as needed; work extended hours or travel off site when required or requested by management.
Be able to climb or descend stairs in an emergency.