Teller/New Accounts Representative

Glacier Bancorp, Inc.•Spanish Fork, UT

2d•Onsite

About The Position

Altabank, Division of Glacier Bank, is hiring a part-time Teller/New Accounts Representative for its Spanish Fork branch. The role provides customers and prospective customers with friendly, accurate, and timely assistance. It involves recommending and explaining banking products and services based on customer needs, assisting with inquiries and complaint resolution, and handling financial transactions involving cash and negotiable instruments. The position also includes opening and closing the branch as scheduled, complying with applicable banking laws and regulations, completing required training, and developing assigned skills through the Summit Progression Program. The representative is expected to provide professional, respectful service to internal and external customers, maintain confidentiality and a tidy work area, participate in meetings and bank-sponsored community activities, and keep management informed about activities and significant problems. Duties may change. The schedule is Monday, Tuesday, Wednesday, and Friday from 12–6, and Saturday from 9–1. The entry rate is $17.00 or more per hour; compensation offers are individually assessed and may consider location, experience, and education.

Requirements

High school diploma.
Six months of similar or related experience.
Attention to detail when working with numbers and names.
Excellent customer service skills.
Ability to interact calmly and professionally with diverse people at various organizational levels.
Regular, reliable, and timely attendance.
Ability to adapt to changing priorities, demands, and timelines using time-management, analytical, and problem-solving skills.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimile machines, and calculators.
Ability to perform computer work for an average of 6–8 hours per day when necessary.
Ability to work extended hours or travel off site when required or requested by management.
Ability to climb and descend stairs in an emergency.
Required close visual acuity for tasks such as preparing and analyzing data, viewing computer terminals, reading, and inspecting small defects or parts.

Responsibilities

Receive and process customer transactions, including deposits, withdrawals, loan and credit-card payments, cashier’s checks, fund transfers, and gift-card sales.
Maintain and balance the teller drawer daily while adhering to assigned transaction limits.
Learn bank products and services and recommend solution-based options that meet customer needs.
Resolve customer concerns within the role’s authority and escalate other concerns to an appropriate manager.
Answer phones and process wire transfers, stop payments, check orders, and debit cards.
Provide excellent customer service and deepen customer relationships according to established service standards.
Open and close the branch as required by the schedule.
Comply with applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control requirements.
Complete required bank training within assigned time frames and seek clarification or additional training when needed.
Work actively on the Summit Progression Program to develop assigned skills and increase proficiency.
Adhere to Altabank Core Values and keep management informed of area activities and significant problems.
Participate in community service and bank-sponsored activities that support Altabank’s mission and values.
Demonstrate courtesy and respect toward internal and external customers and represent Altabank professionally.
Maintain confidentiality, a positive and helpful attitude, good attendance, punctuality, flexibility, and adaptability.
Keep the work area tidy, protect customer privacy, and attend and participate in meetings as required.
Maintain regular, predictable, and timely attendance to support in-person customer contact.