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Teller/Customer Service - Sunrise Town Center Branch

SCCU Career•Sunrise, FL
•Onsite

About The Position

At Space Coast Credit Union (SCCU), the Member Service Specialist (Teller/Customer Service) delivers member-focused service at the Sunrise Town Center Branch. The role assists members with deposits, loans, new accounts, transactions, and account maintenance; assesses member needs; recommends SCCU products and services; and resolves issues efficiently. The position also helps maintain efficient branch lobby service and accurate transaction processing. The position is full-time during branch operating hours. Weekday hours are Monday through Friday, 8:00 a.m. to 6:00 p.m.; Saturday hours are 8:45 a.m. to 1:15 p.m. on rotation. Member Service Specialists are eligible for a promotion at 12 months, and SCCU offers on-the-job training and prioritizes internal promotions.

Requirements

  • High school diploma or equivalent.
  • Six or more months of customer service and/or cash handling experience preferred.

Nice To Haves

  • Six or more months of customer service and/or cash handling experience.

Responsibilities

  • Demonstrate effective sales and service skills and meet established goals.
  • Consult with members about SCCU products and services and recommend additional offerings to meet their needs.
  • Periodically serve as floor manager, assess walk-in members’ needs, direct them to appropriate information sources, maximize lobby efficiency, and minimize waiting time.
  • Process member transactions, including deposits, withdrawals, payments, and sales of monetary instruments.
  • Accurately balance cash, monetary instruments, and daily work to maintain member account integrity.
  • Service existing deposit and loan accounts and assist members with transactions and account maintenance.
  • Effectively use the computer terminal, online system, required commands, and general ledger fee and transaction codes to produce error-free work.
  • Assist members with deposits, loans, and new account processing, assess their needs, provide tailored recommendations, and resolve issues efficiently.

Benefits

  • Eligible for one SCCU annual bonus.
  • Medical, dental, and vision insurance.
  • Employee Assistance Program.
  • 401(k) match of 5%.
  • HSA match.
  • SCCU-paid short- and long-term disability insurance and life insurance.
  • Tuition reimbursement after one year of service.
  • 20+ days of PTO, birthday PTO, and 11 federal holidays.
  • Discounted rates on loans and credit cards, and no-fee SCCU accounts.
  • On-the-job training and opportunities for internal promotion.

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