Teller Jobs

About The Position

Requirements

• High school graduate or equivalent.
• Bilingual in English and Spanish.
• Proficient in typing, use of a 10-key calculator, and data entry.
• Excellent oral and written communication skills.
• Complete and comprehend Southside Bank instructor-led New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller classes.
• Ability to remain stationary for 75% of the time; frequently move around the branch; operate a computer, scanner, printer, and other office productivity machinery; and transport up to 25 pounds of coin as described.
• Ability to detect, recognize, and identify customers while assisting them.
• Minimum six months of cash-handling or customer-service experience is preferred, not stated as required.

Nice To Haves

• At least six months of cash-handling or customer-service experience.

Responsibilities

• Deliver Southside Bank customer service standards and provide enthusiastic, professional, courteous service to customers and employees.
• Process deposits, withdrawals, check cashing, change orders, and other teller transactions accurately and efficiently.
• Verify the validity of transactions and refer questionable items or transactions exceeding authorized limits for supervisor review or approval.
• Meet operational and sales goals, including cash balancing and attendance standards as applicable.
• Make customer thank-you calls and follow up on problem resolution as directed by management.
• Explain bank products and services, identify cross-sell opportunities, clarify customer needs, and direct customers to other departments when appropriate.
• Protect sensitive bank information and accurately communicate account information to customers.
• Follow bank policies and procedures, including fraud-prevention, identification-verification, audit, information-security, and applicable legal and regulatory requirements.
• Follow compliance procedures and verify reporting of applicable transactions, including CTRs, SARs, monetary logs, and Regulation CC holds.
• Maintain cash drawer limits, balance the drawer daily in accordance with Teller Over/Short Policies, and report cash outages to management.
• Perform special customer services, including selling official checks, processing cash advances and loan payments, completing stop payments and cardholder claim statements, and redeeming savings bonds.
• Process collection items, including dealer drafts and foreign items.
• Continue professional development through applicable training, seminars, and professional associations.
• Contribute to a positive and caring team environment and participate in proactive efforts to achieve departmental and company goals.
• Assist with branch opening and closing duties.
• Participate in special projects, follow safety policies and procedures, report unsafe activities, and perform additional duties as assigned.
• Transport coin or cash as needed, including transporting up to 25 pounds of coin 5–25 feet to the vault up to five times a day, depending on deliveries and branch type.

Benefits

• Medical, prescription drug, dental, and vision insurance.
• Insurance eligibility for team members and dependents starting on the first day of employment.
• 401(k) with a match.
• Basic, voluntary, and dependent life insurance.
• Paid time off.
• Paid bank holidays.
• Workplace wellness programs.
• Employee assistance programs.
• Tuition reimbursement.