Teller

First Commonwealth Bank•Greensburg, PA

About The Position

As a Teller at First Commonwealth, you will support the mission of improving the financial lives of neighbors and their businesses by delivering a strong customer experience and upholding the Customer Service Promise. You will contribute to day-to-day operations, solve customer problems from beginning to end, and help keep the Financial Solutions Center running smoothly and efficiently. The role also involves building customer relationships, assessing needs through conversation, and identifying financial solutions that support customers’ financial confidence. Tellers work with their Manager on Pathways progression and personal development. The role is eligible for quarterly sales and service incentives. The work is divided among five essential functions: championing operations and compliance (80%); growing consumer relationships (5%); deepening existing consumer relationships (5%); personal development (10%); and delivering a strong customer experience in every interaction. Responsibilities include protecting customer privacy and security, processing transactions, recognizing fraud, adhering to cash-handling and risk controls, engaging customers and making referrals, conducting service-related calls, developing sales and digital-product knowledge, completing required training, and resolving customer issues.

Requirements

High school diploma or equivalent.
Two or more years of relevant experience in a client-centric sales environment, with a record of exceeding assigned goals, providing high-level client service, and meeting operational expectations.
Excellent communication skills, a passion for helping others, motivation to learn, solutions-based sales skills, professionalism, resourcefulness, strong relationship-building skills, and the ability to excel in a complex and dynamic environment.
Technological proficiency, including Microsoft Office, the Internet, mobile technology, and banking systems.
Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

Protect customer privacy and security.
Process daily transactions and remain alert to fraud.
Follow cash-handling, teller-difference, and dual-control guidelines.
Maintain cash limits for the drawer, vault, and total Financial Solutions Center.
Mitigate risk by following company policies, procedures, and processes; ask questions and seek guidance when needed.
Engage customers in productive conversations on inbound calls and at the drive-through.
Use marketing campaigns to inform customers about products and promotions.
Ask for referrals and advocate for the Refer-A-Friend program.
Partner with the team to identify additional needs-based sales opportunities.
Conduct service-related outbound calls and meet assigned call goals.
Identify partner referrals by asking purposeful questions.
Obtain unsecured lending certification to identify non-real-estate-secured lending opportunities.
Take ownership of personal development and progress toward completing Pathways.
Learn the BUILD and BUILD 2.0 sales conversation framework and become a subject matter expert on digital products.
Stay informed through Need2Know and First2Know and complete required training on time.
Live the company Mission and Core Values and champion the Customer Service Promise.
Support team sales effectiveness through BUILD and consistent outbound calling.
Follow through promptly and serve as the single contact for problem resolution.
Apply the “One to say YES, two to say NO” rule.
Maintain high standards of conduct and account integrity.