Customer Service Teller
About The Position
Under the direction of Branch Management, the Customer Service Teller performs a variety of teller duties, including receiving and handling deposits, checks, and payments, and cross-selling bank products and services. The role supports the bank’s brand promise and requires work at the physical branch or bank location to serve customers and support bank facilities. The teller processes customer transactions, balances cash and transactions daily, maintains a secure and orderly work area, and follows applicable cash-handling and security procedures. The role also involves providing helpful customer service, referring or selling bank products, and responding appropriately to robbery situations.
Requirements
- Strong customer service and sales skills.
- Ability to communicate clearly with the public.
- Good math skills and ability to perform accurate work.
- Good comfort level with handling United States currency.
- Ability to handle and count money accurately.
- Basic computer skills required.
Nice To Haves
- Understanding of security issues involving money and checks.
- High school diploma or equivalent.
- Sales and customer service experience.
- Experience handling United States currency.
Responsibilities
- Receive and handle deposits of all types and ensure negotiable instruments are properly endorsed.
- Follow the check-cashing and limitation-of-authority policies indicated in Reg CC.
- Issue cashier’s checks and redeem Savings Bonds.
- Reconcile cash and transactions each day within teller difference standards and submit the teller daily balance sheet.
- Maintain appropriate amounts of currency and coin in the cash drawer.
- Understand the role and required procedures in the event of a robbery, including post-robbery procedures.
- Keep the work area neat and orderly and properly secure negotiable instruments and confidential records.
- Adhere to security procedures.
- Sell and/or refer bank products and services to customers and prospects.
- Perform duties from the physical branch or bank location to support customer service and bank facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
