Customer Service Teller
About The Position
Under the direction of Branch Management, the Customer Service Teller performs a variety of duties related to all phases of teller work, including receiving and handling deposits, checks, and payments, and cross-selling to customers. The position supports the bank’s brand promise and must be performed at a physical branch or bank location to serve customers or support bank facilities. The role operates in a clerical office setting and involves telephone, face-to-face, and computer-based work. Travel may be required. The anticipated salary for applicants located in Leesburg, Virginia, is $17.00–$19.00 per hour; actual compensation depends on factors such as skills, qualifications, experience, education, certifications, internal equity, and business needs. Additional compensation, such as bonuses or incentive pay, may be available where applicable.
Requirements
- Strong customer service and sales skills.
- Ability to communicate clearly with the public.
- Good math skills and ability to perform accurate work.
- Basic computer skills.
- Ability to handle and count money accurately.
- Ability to perform the physical demands of the role, including manual dexterity, lifting files, opening cabinets, bending, stooping, or standing as necessary.
Nice To Haves
- High school diploma or equivalent.
- Sales and customer service experience.
- Experience handling United States currency.
- Understanding of security issues involving money and checks.
- Comfort handling United States currency.
Responsibilities
- Receive and handle deposits of all types, ensuring negotiable instruments are properly endorsed.
- Follow check-cashing and limitation-of-authority policies as indicated in Regulation CC.
- Issue cashier’s checks and redeem Savings Bonds.
- Reconcile cash and transactions daily to teller difference standards and submit a teller daily balance sheet.
- Maintain a helpful and friendly attitude.
- Maintain appropriate amounts of currency and coin in the teller drawer.
- Understand the role and procedures to follow in the event of a robbery, including post-robbery procedures.
- Keep the work area neat and orderly and properly secure negotiable instruments and confidential records.
- Follow all security procedures.
- Sell or refer bank products and services to customers and prospects.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
