Customer Service Teller

Burke & Herbert Bank & Trust•Alexandria, VA

2d•Onsite

About The Position

Under the direction of Branch Management, the Customer Service Teller performs a variety of teller duties, including receiving and handling deposits, checks, and payments, and cross-selling to customers. The role supports the bank’s brand promise and must be performed at a physical branch or bank location to best serve customers and support bank facilities. The position operates in a clerical office setting and uses standard office equipment. Travel may be required.

Requirements

Strong customer service and sales skills.
Ability to communicate clearly with the public.
Good math skills and ability to perform accurate work.
Basic computer skills.
Ability to handle and count money accurately.

Nice To Haves

Understanding of security issues involving money and checks.
Comfort handling United States currency.
High school diploma or equivalent.
Sales and customer service experience.
Experience handling United States currency.

Responsibilities

Receive and handle deposits of all types, ensuring negotiable instruments are properly endorsed.
Follow the check-cashing and limitation-of-authority policies indicated in Reg CC.
Issue cashier’s checks and redeem Savings Bonds.
Reconcile cash and transactions daily to teller difference standards and submit the teller daily balance sheet.
Maintain a helpful and friendly attitude.
Maintain appropriate amounts of currency and coin in the teller drawer.
Understand robbery response responsibilities and follow post-robbery procedures.
Keep the work area neat and orderly and properly secure negotiable instruments and confidential records.
Follow all security procedures.
Sell and/or refer bank products and services to customers and prospects.