Customer Service Teller
About The Position
Under the direction of Branch Management, the Customer Service Teller performs a variety of teller duties, including receiving and handling deposits, checks, and payments, and cross-selling bank products and services. The role supports the Bank’s brand promise and must be performed at a physical branch or bank location to serve customers and support Bank facilities. The position operates in a clerical office setting and involves working with customers by telephone and face to face, as well as using a computer. The role routinely uses standard office equipment. Travel may be required.
Requirements
- Basic computer skills.
- Strong customer service and sales skills.
- Ability to communicate clearly with the public.
- Good math skills and the ability to perform accurate work.
- Comfort handling United States currency and ability to count money accurately.
Nice To Haves
- High school diploma or equivalent.
- Understanding of security issues involving money and checks.
- Sales and customer service experience.
- Experience handling United States currency.
Responsibilities
- Receive and handle deposits of all types, ensuring negotiable instruments are properly endorsed.
- Follow the check-cashing and limitation-of-authority policies indicated in Reg CC.
- Issue cashier’s checks and redeem Savings Bonds.
- Reconcile cash and transactions daily to teller difference standards and submit a teller daily balance sheet.
- Demonstrate a helpful, friendly attitude.
- Maintain appropriate amounts of currency and coin in the teller drawer.
- Understand the role and procedures to follow in the event of a robbery, including post-robbery procedures.
- Keep the work area neat and orderly, secure negotiable instruments and confidential records, and follow security procedures.
- Sell and/or refer Bank products and services to customers and prospects.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
