Customer Service Teller
About The Position
Under the direction of Branch Management, the Customer Service Teller performs a variety of duties related to all phases of teller work, including receiving and handling deposits, checks, and payments, and cross-selling to customers. The role supports the bank’s brand promise and must be performed at a physical branch or bank location to serve customers or support bank facilities. The position operates in a clerical office setting and routinely uses standard office equipment. Work is conducted by telephone, in face-to-face interactions, and on a computer. Travel may be required.
Requirements
- Strong customer service and sales skills.
- Ability to communicate clearly with the public.
- Good math skills and ability to perform accurate work.
- Basic computer skills.
- Ability to handle and count money accurately.
- Manual dexterity and ability to lift files and open cabinets; bending, stooping, or standing as necessary.
Nice To Haves
- High school diploma or equivalent.
- Sales and customer service experience.
- Experience handling United States currency.
- Understanding of security issues involving money and checks.
- Comfort handling United States currency.
Responsibilities
- Receive and handle deposits of all types, ensuring negotiable instruments are properly endorsed.
- Follow the check-cashing and limitation-of-authority policies indicated in Reg CC.
- Issue cashier’s checks and redeem Savings Bonds.
- Reconcile cash and transactions each day to teller difference standards and report results through the teller daily balance sheet.
- Maintain a helpful, friendly attitude.
- Maintain appropriate amounts of currency and coin in the teller drawer.
- Understand the role and proper procedures in the event of a robbery, whether as a victim or bystander, including post-robbery procedures.
- Maintain a neat and orderly work area and properly secure negotiable instruments and confidential records.
- Follow all security procedures.
- Sell and/or refer bank products and services to customers and prospects.
Benefits
- Health insurance, with coverage options from employee-only to family coverage.
- Dental insurance.
- Vision insurance.
- Paid Time Off (PTO) for full-time employees.
- Paid holiday schedule.
- Paid bereavement leave.
- Paid parental leave.
- Company-paid life insurance.
- Paid long-term disability coverage.
- 401(k) with a company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
