Customer Service Teller
About The Position
Under the direction of Branch Management, the Customer Service Teller performs a variety of duties related to teller work, including receiving and handling deposits, checks, and payments, and cross-selling to customers. The role supports the bank’s brand promise and is performed at a physical branch or bank location to serve customers and support bank facilities. The position requires accurate handling of cash and financial transactions, adherence to bank policies and security procedures, and courteous customer service. The teller also sells or refers bank products and services to customers and prospects.
Requirements
- Basic computer skills.
- Strong customer service and sales skills.
- Ability to communicate clearly with the public.
- Good math skills and ability to perform accurate work.
- Comfort handling United States currency.
- Ability to handle and count money accurately.
- Ability to meet the physical demands of manual dexterity, lifting files, opening cabinets, and bending, stooping, or standing as necessary.
Nice To Haves
- High school diploma or equivalent preferred.
- Sales and customer service experience preferred.
- Experience handling United States currency preferred.
- Understanding of security issues involving money and checks preferred.
Responsibilities
- Receive and handle deposits of all types, ensuring negotiable instruments are properly endorsed.
- Follow the check-cashing and limitation-of-authority policies indicated in Reg CC.
- Issue cashier’s checks and redeem Savings Bonds.
- Reconcile cash and transactions daily to teller difference standards and submit the teller daily balance sheet.
- Maintain a helpful, friendly attitude.
- Maintain appropriate amounts of currency and coin in the cash drawer.
- Understand the role and follow post-robbery procedures in the event of a robbery.
- Keep the work area neat and orderly and secure negotiable instruments and confidential records properly.
- Follow all security procedures.
- Sell and/or refer bank products and services to customers and prospects.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
