Customer Service Teller

Burke & Herbert Bank • Rupert, WV

6d • Onsite

About The Position

Under the direction of Branch Management, the Customer Service Teller performs duties related to all phases of teller work, including receiving and handling deposits, checks, and payments, and cross-selling products and services to customers. The role supports the bank’s brand promise and must be performed at a physical branch or bank location to serve customers and support bank facilities.

The position operates in a clerical office setting, using standard office equipment and communicating by telephone, in person, and on a computer. Travel may be required. The job description notes that duties and responsibilities may change at any time.

Requirements

• Basic computer skills.
• Strong customer service and sales skills.
• Ability to communicate clearly with the public.
• Good math skills and ability to perform accurate work.
• Comfort handling United States currency and ability to handle and count money accurately.
• High school diploma or equivalent preferred.
• Sales and customer service experience preferred.
• Experience handling United States currency preferred.
• Understanding of security issues involving money and checks preferred.

Nice To Haves

• High school diploma or equivalent.
• Sales and customer service experience.
• Experience handling United States currency.
• Understanding of security issues involving money and checks.

Responsibilities

• Receive and handle deposits of all types, ensuring negotiable instruments are properly endorsed.
• Follow the check-cashing and limitation-of-authority policies as indicated in Reg CC.
• Issue cashier’s checks and redeem Savings Bonds.
• Reconcile cash and transactions daily to teller difference standards and report results on the teller daily balance sheet.
• Demonstrate a helpful, friendly attitude.
• Maintain proper amounts of currency and coin in the cash drawer.
• Understand the role and procedures to follow in the event of a robbery, including post-robbery procedures.
• Maintain a neat and orderly work area and properly secure negotiable instruments and confidential records.
• Follow all security procedures.
• Sell and/or refer bank products and services to customers and prospects.

Benefits

• Paid time off (PTO) for full-time employees.
• Paid holiday schedule for full-time employees.
• Paid bereavement leave for full-time employees.
• Paid parental leave for full-time employees.
• Company-paid life insurance.
• Paid long-term disability coverage.
• 401(k) with company match.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED