Teller I/II

Tower Federal Credit Union•Columbia, MD

2d•$18 - $23•Onsite

About The Position

This position is responsible for efficiently and accurately processing teller transactions in compliance with State and Federal regulations and TFCU policies and procedures. The Teller professionally represents the credit union to members in person and delivers exceptional service. The role may follow the branch schedule or a flexible schedule as required by branch needs.

Requirements

Ability to add, subtract, multiply, and divide.
Ability to use a teller terminal, adding machine, check writer, and money order machine.
Ability to reconcile and balance transaction records.
Ability to explain and provide instruction one-on-one to members or employees, in person or over the phone.
Ability to read and interpret procedure manuals.
Ability to follow detailed written and oral instructions.
Ability to solve problems involving multiple concrete variables in a variety of situations.
Ability to take and follow instructions.
Ability to prioritize tasks and complete daily job assignments.
Ability to work to deadlines.
Ability to arrive at work routinely and promptly.
Ability to respond to common inquiries and complaints.
Ability to get along with colleagues and supervisors.
Ability to sit, stand, and walk for extended periods, with sufficient dexterity and vision to operate a variety of office equipment.
Ability to lift coin bags weighing up to 50 pounds, with or without assistance.
Ability to work hours that may extend beyond the defined work schedule when operating conditions dictate.
Qualifications specific to Teller I, Teller II, and Senior Teller are referenced but not provided.

Responsibilities

Perform teller transactions for members as a service professional, with a high degree of accuracy.
Check deposit vouchers for accuracy and accept deposits in the form of cash, checks, or money orders; correctly DAMP checks and recognize foreign items.
Process cash withdrawals, check cashing, and transfers after identifying members or non-members and verifying account ownership, signatures, and account details.
Verify and process loan payments, transfers, and other monetary and non-monetary transactions, including savings bonds, postage stamps, official checks, money orders, and VISA gift cards.
Maintain working knowledge of the credit union's teller platform and applications, and use resources across multiple platforms to process transactions.
Remain aware of security risks related to member identification, confidentiality, and branch security; assist coworkers and supervisors with security practices, including cash drawer limits, securing teller stations and drawers, vault dual control, and ensuring members are visible on camera.
Attend required quarterly branch security training.
Complete annual regulatory training, including US Patriot Act, Bank Secrecy Act, and Office of Foreign Asset Control training, and complete Currency Transaction Referrals and Suspicious Activity Referrals as needed.
Maintain and present current knowledge of credit union products and services promoted by tellers, including Home Banking, Mobile Deposit, and Direct Deposit.
Present and explain credit union products and services to members and attend training to build financial industry knowledge and learn credit union policies and procedures.
Guide members to appropriate staff for specific information and assistance.
Assist with ATM balancing, coin machine management, and end-of-day branch balancing.