Teller II

Enterprise Bank & Trust•Saint Louis, MO

About The Position

The Teller II handles all phases of teller duties, including deposits, withdrawals, check cashing, and loan payments. The role is cross-trained to perform personal banking activities, offer a range of banking products and services, and provide efficient, quality customer service. The Teller II also assists clients with banking technology, identifies additional financial needs, and refers clients to internal experts when appropriate. The position follows applicable banking laws, regulations, and security procedures and supports branch operations and team goals.

Requirements

High school diploma or equivalent.
At least one year of banking experience.
Customer service experience.
Strong math and problem-solving skills.
Interpersonal and customer service skills, including the ability to cross-sell products and services.
Ability to maintain confidentiality of client transactions and bank records.
Team-oriented approach, positive attitude, and ability to work well with others.
Strong oral and written communication skills.
Ability to operate standard office equipment, including computer workstations, typewriters, calculators, and copiers.
Ability to prioritize, handle multiple tasks, and work independently.
Strong organizational skills and attention to detail with a high degree of accuracy.
Thorough knowledge of bank operations, products, and services.
Knowledge of banking laws and regulations, including the Bank Secrecy Act.
Skilled in operating a personal computer, including Microsoft Word and Excel.

Nice To Haves

Experience working in an environment with individual and team goals.
Familiarity with Google Suite, IBS, and Salesforce.

Responsibilities

Process checks for cash and deposit, verify cash and endorsements, and issue receipts.
Accept deposits, including bulk coin and currency, savings and checking deposits; issue cashier’s checks; and handle currency orders and shipments.
Maintain appropriate cash levels in drawers and keep cash secure.
Balance the cash drawer daily and handle over/short accounts in an approved manner.
Respond courteously and helpfully to clients’ needs and inquiries.
Balance ATM, vault, coin, and cash general ledger accounts.
Perform assigned minor account maintenance, including address changes, debit card maintenance, and check ordering.
Refer clients to internal experts when additional financial goals or needs are identified.
Educate clients on mobile and online banking, ATM, and ITM technology.
Assist the branch and team members in achieving goals and sharing daily tasks.
Follow safe and sound banking practices and applicable laws and regulations.
Assist with online banking enrollment and support clients through Q2 Assist.
Identify additional client needs through proactive conversations; explain product and service features, benefits, rates, service charges, restrictions, and related information.
Perform check backs.
Assist with opening and closing the branch according to corporate security procedures.
Perform other miscellaneous duties as assigned.