Teller II

Enterprise Bank & Trust • Chula Vista, CA

9d

About The Position

The Teller II handles all phases of teller duties, including deposits, withdrawals, check cashing, and loan payments. The role is cross-trained to perform personal banking activities, offer a full range of banking products and services, and provide efficient, quality customer service. The position also supports branch operations, educates clients about banking technology, and identifies additional client needs through proactive conversations.

Requirements

• Strong math and problem-solving skills.
• Excellent interpersonal and customer service skills, including the ability to cross-sell products and services.
• Maintain confidentiality of client transactions and bank records.
• Team-oriented, positive, and able to work well with others.
• Strong oral and written communication skills.
• Ability to operate standard office equipment, including computer workstations, typewriters, calculators, and copiers.
• Ability to prioritize, handle multiple tasks, and work independently.
• Strong organizational skills and attention to detail with a high degree of accuracy.
• Thorough knowledge of bank operations, products, and services.
• Knowledge of banking laws and regulations, including the Bank Secrecy Act.
• High school diploma or equivalent.
• At least one year of banking experience.
• Customer service experience.
• Computer skills, including operation of a personal computer and Microsoft Word and Excel.

Nice To Haves

• Experience working in an environment with individual and team goals.
• Bilingual in Spanish.

Responsibilities

• Process transactions, including check cashing and deposits; verify cash and endorsements; and issue receipts.
• Accept deposits, including bulk coin and currency and savings and checking deposits; issue cashier’s checks; and handle currency orders and shipments.
• Maintain appropriate cash levels in drawers, secure cash, and balance the cash drawer daily.
• Handle over/short accounts in an approved manner.
• Respond to client needs and inquiries in a courteous and friendly manner.
• Balance ATM, vault, coin, and cash general ledger accounts.
• Perform assigned minor account maintenance, including address changes, debit card maintenance, and check ordering.
• Refer customers to internal experts when additional financial goals or needs are recognized.
• Educate clients on mobile and online banking, ATM, and ITM technology.
• Support branch and team goals and share responsibility for daily tasks.
• Follow safe and sound banking practices and comply with applicable laws and regulations.
• Assist with initial online banking enrollment and help clients via Q2 Assist.
• Identify additional client needs through proactive conversations, explain product and service features and benefits, and provide information on rates, service charges, restrictions, and related details.
• Perform check backs.
• Assist with opening and closing the branch according to corporate security procedures.
• Perform other miscellaneous duties as assigned.
• Travel up to 10% of the time to help cover other local branches.

Benefits

• Annual paid volunteer time off.
• Charitable-matching opportunities.
• Professional growth opportunities.
• Eligible for incentive payments.
• Eligible for overtime pay in compliance with applicable regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED