Teller II
About The Position
The Teller II handles all phases of teller duties, including deposits, withdrawals, check cashing, and loan payments. The role is cross-trained to perform personal banking activities, offer a full range of banking products and services, and provide efficient, quality customer service. The Teller II supports clients with banking transactions and technology, identifies additional financial needs, and contributes to branch goals and daily operations while following safe and sound banking practices and applicable laws and regulations. The role requires a high school diploma or equivalent, at least one year of banking experience, and customer service experience. Experience working toward individual and team goals is preferred. The position has no supervisory responsibilities. Employment offers are contingent on successful completion of drug and background screenings.
Requirements
- Strong math and problem-solving skills.
- Excellent interpersonal and customer service skills, including the ability to cross-sell products and services.
- Ability to maintain confidentiality of client transactions and bank records.
- Team-oriented, positive attitude, and ability to work well with others.
- Strong oral and written communication skills.
- Ability to operate standard office equipment, including computer workstations, typewriters, calculators, and copiers.
- Ability to prioritize, handle multiple tasks, and work independently.
- Strong organizational skills, attention to detail, and a high degree of accuracy.
- Thorough knowledge of bank operations, products, and services.
- Knowledge of banking laws and regulations, including the Bank Secrecy Act.
- High school diploma or equivalent.
- Minimum one year of banking experience.
- Customer service experience.
- Proficiency operating a personal computer, including Microsoft Word and Excel; Google Suite; IBS; and Salesforce.
Nice To Haves
- Experience working in an environment with individual and team goals.
Responsibilities
- Process teller transactions, including accepting checks for cash or deposit, verifying cash and endorsements, and issuing receipts.
- Accept deposits, including bulk coin and currency, savings and checking deposits; issue cashier’s checks; and process currency orders and shipments.
- Maintain appropriate cash levels in the drawer, keep cash secure, balance the drawer daily, and handle over/short accounts in an approved manner.
- Respond courteously and helpfully to client needs and inquiries.
- Balance ATM, vault, coin, and cash general ledger accounts.
- Perform assigned minor account maintenance, such as address changes, debit card maintenance, and check ordering.
- Refer customers to internal experts when additional financial goals or needs are identified.
- Educate clients about mobile and online banking, ATMs, and ITMs.
- Assist the branch and fellow team members in achieving goals and sharing daily tasks.
- Follow safe and sound banking practices and applicable laws and regulations.
- Assist with initial online banking enrollment and support clients via Q2 Assist.
- Identify additional client needs through proactive conversations and recommend products or services; explain features, benefits, rates, service charges, restrictions, and related information.
- Perform check backs.
- Assist with opening and closing the branch according to corporate security procedures.
- Perform other miscellaneous duties as assigned.
Benefits
- Annual paid volunteer time off.
- Charitable-matching opportunities.
- An array of associate benefits.
- Professional growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
