Teller II

Enterprise Bank & Trust • Chula Vista, CA

10d • $21 - $25

About The Position

Handles all phases of teller duties, including deposits, withdrawals, check cashing, and loan payments. The Teller II is cross-trained to perform personal banking activities, offering a full range of banking products and services while providing efficient, quality customer service. The role also supports branch operations, client education, and referrals to internal experts when clients’ financial needs are identified.

Requirements

• High school diploma or equivalent.
• At least one year of banking experience.
• Customer service experience.
• Strong math and problem-solving skills.
• Excellent interpersonal and customer service skills, including the ability to cross-sell products and services.
• Maintain confidentiality of client transactions and bank records.
• Team-oriented approach, positive attitude, and ability to work well with others.
• Strong oral and written communication skills.
• Ability to operate standard office equipment, including computer workstations, typewriters, calculators, and copiers.
• Ability to prioritize, handle multiple tasks, and work independently.
• Strong organizational skills, attention to detail, and a high degree of accuracy.
• Thorough knowledge of bank operations, products, and services.
• Knowledge of banking laws and regulations, including the Bank Secrecy Act.
• Willingness to travel up to 10% of the time to cover other local branches.
• Proficiency with a personal computer, including Microsoft Word and Excel, Google Suite, IBS, and Salesforce.

Nice To Haves

• Experience working in an environment with individual and team goals.
• Bilingual in Spanish.

Responsibilities

• Process checks for cash and deposit, verify cash and endorsements, issue receipts, accept deposits including bulk coin and currency, issue cashier’s checks, and handle currency orders and shipments.
• Maintain appropriate cash levels in drawers, keep cash secure, balance the cash drawer daily, and handle overages or shortages according to approved procedures.
• Balance ATM, vault, coin, and cash general ledger accounts.
• Respond courteously and helpfully to client needs and inquiries.
• Perform assigned minor account maintenance, including address changes, debit card maintenance, and check ordering.
• Refer clients to internal experts when additional financial goals or needs are recognized.
• Educate clients about bank technology, including mobile and online banking, ATMs, and ITMs.
• Assist branch and team members in achieving goals and sharing daily tasks.
• Follow safe and sound banking practices and applicable laws and regulations.
• Assist with initial online banking enrollment and support clients through Q2 Assist.
• Identify client needs through proactive conversations; explain product and service features and benefits and provide information about rates, service charges, restrictions, and related details.
• Perform check backs.
• Assist with opening and closing the branch according to corporate security procedures.
• Perform other miscellaneous duties as assigned.

Benefits

• Annual paid volunteer time off.
• Charitable-matching opportunities.
• Eligible for incentive payments.
• Eligible for overtime pay in compliance with federal, state, and local regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED