Teller II

First Bank•Sanford, NC

14h•Onsite

About The Position

The Teller II performs routine and intermediate branch and customer service duties. The role handles retail and commercial deposits, check cashing, savings withdrawals, loan and other payments, night depository activity, vault support, and daily cash balancing. It also processes customer account activity, official checks, stop-payment and hold orders, safe deposit access, teller capture and imaging research, and routine records and reports. The Teller II promotes the Bank’s products and services through customer referrals and provides effective customer service while resolving issues within authorized limits. The position requires adherence to corporate policies, applicable federal and state laws and regulations—including Bank Secrecy Act and Anti-Money Laundering requirements—and the Bank’s Service Excellence standards. It is performed in a professional office environment with standard office equipment.

Requirements

Three to five years of Teller experience.
High school diploma or GED.
Intermediate knowledge of Bank operations, products and services, applicable state and federal laws and regulations, and Bank operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate skills operating computer terminals, personal computers, mainframe systems, word-processing and spreadsheet applications, and specialty software.
Exceptional verbal, written, and interpersonal communication skills.
Ability to use common sense to carry out instructions and instruct personnel.
Valid driver’s license.
Ability to perform the position’s essential functions, including standing, walking, sitting, and using hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
Ability to pay close attention to detail, work as a team member, interact effectively with coworkers and customers, exercise self-control and diplomacy, use discretion, and make appropriate judgments.
Ability to work the hours and days required to complete essential functions as scheduled.

Responsibilities

Receive retail and commercial checking and savings deposits, verify required documents, and issue receipts.
Cash checks, process savings withdrawals and cash advances, verify authorization and limits, and make decisions about questionable items.
Assist with night depository duties, including logging bags, processing deposits, preparing change orders, issuing receipts, and returning bags.
Assist with opening and closing the vault, balancing vault currency and coin, and preparing or verifying currency shipments as needed.
Use computer terminals or personal computers to process account activity, determine balances, and resolve problems within assigned authority.
Issue official checks, traveler’s checks, and gift cards.
Cross-sell Bank products and services and refer customers to appropriate staff.
Control access for safe deposit services and assist customers.
Receive and process stop-payment and hold orders.
Accept loan, credit card, and installment payments.
Balance the cash drawer daily and verify cash bought from and sold to the vault.
Provide customer service and resolve problems within assigned authority.
Record, file, and update information; sort mail and reports; and answer and direct telephone calls.
Process teller work through branch capture and assist with imaging research.
Gather data and process reports, which may include currency transactions, returned items, overdrafts, and callbacks.
Process address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders, and deposit slip corrections.
Prepare routine letters, reports, and forms; maintain files; copy and fax documents; and order and distribute supplies.
Help ensure the security of branch personnel and Bank procedures, and understand and follow opening, closing, and other security procedures.
Complete annual compliance courses and comply with corporate policies, federal and state laws and regulations, and Service Excellence standards.
Perform other duties as required.