Teller II

First Bank•Rockingham, NC

About The Position

The Teller II performs routine and intermediate branch and customer service duties, including handling retail and commercial deposits, loan payments, check cashing, savings withdrawals, night depository work, and vault duties. The role promotes the Bank’s business by maintaining positive customer relationships and referring customers to appropriate staff for additional services. The position generally requires 3–5 years of teller experience. The Teller II also processes account activity and customer requests, provides effective customer service, supports branch security and compliance, and performs administrative tasks as needed. The work takes place in a professional office environment using standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Typically, 3–5 years of teller experience.
High school diploma or GED; related work experience may include reception or secretarial duties in a business environment.
Business- or financial-industry-related educational experience through in-house training, formal education, or industry curriculum.
Intermediate knowledge of Bank operations, products, and services; relevant state and federal laws and regulations; and Bank operational policies and procedures.
Excellent organizational and time-management skills and the ability to work with minimal supervision.
Intermediate computer skills, including computer terminal and personal computer operation, mainframe systems, word processing, spreadsheets, and specialty software.
Exceptional verbal, written, and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct personnel.
Valid driver’s license.
Ability to meet the physical demands of the role, including standing, walking, sitting, using hands and fingers, and the listed vision, hearing, speech, dexterity, and visual-concentration demands.
Ability to work the hours and days required to complete the essential functions, as scheduled.
Ability to learn, think, concentrate, exercise self-control, and work in a customer-relations environment.
Ability to pay close attention to detail, work as part of a team, interact effectively with coworkers and customers, exercise diplomacy, and use discretion and appropriate judgment.

Responsibilities

Receive retail and commercial checking and savings deposits, verify that documents are complete and in proper form, and issue receipts.
Cash checks, process savings withdrawals and cash advances, verify authorization and limits, and make decisions about questionable items.
Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to customers.
Assist with opening and closing the vault and balancing vault currency and coin.
Operate computer terminals or personal computers to process account activity, determine balances, and resolve problems within authorized limits.
Issue official checks, traveler’s checks, and gift cards.
Cross-sell Bank products and services and refer customers to appropriate staff.
Perform safe deposit duties, control access, and assist customers.
Receive and process stop payment and hold orders.
Accept loan, credit card, and installment payments.
Balance the cash drawer daily and verify cash bought from or sold to the vault.
Provide customer service and help resolve problems within authorized limits.
Record, file, update, and sort information, mail, or reports as required.
Answer telephones and direct callers to appropriate Bank personnel.
Process teller work through branch capture and assist with imaging research.
Gather data and process reports, such as currency transaction, returned-item, overdraft, and callback reports, as needed.
Process address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders, and deposit slip corrections.
Type routine letters, reports, and forms.
Maintain files, copy and fax documents, and order and distribute supplies.
Help ensure the security of branch personnel and Bank procedures, and follow opening, closing, and other security procedures.
Prepare and verify currency shipment orders as needed.
Complete annual compliance courses and adhere to corporate policies, procedures, and applicable federal and state laws and regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
Adhere to Service Excellence standards and perform other duties as required.