Teller II

River Bank • La Crosse, WI

3d

About The Position

The Teller II provides service to bank customers by conducting transactions and meeting customer needs. This role serves as a secondary point of contact for New Accounts, works independently, mentors and supports frontline Teller staff, and gains hands-on experience opening new accounts and providing coverage to Universal Bankers as needed. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m., with rotational Saturdays from 8:00 a.m. to noon. Travel to other River Bank locations may be needed to provide coverage.

Requirements

• High school diploma or GED.
• Customer service and/or sales experience.
• Cash-handling experience.
• Basic knowledge of bank products.
• Ability to work well under pressure, including in a fast-paced environment.
• Strong communication and organizational skills.

Responsibilities

• Serve as a secondary, independent point of contact for New Accounts.
• Mentor and support frontline Teller staff by providing additional resources.
• Provide accurate and timely customer service, including cashing checks and savings bonds; cash advances; deposits, withdrawals, and transfers; loan payments; monetary instruments; wire transfers; safe deposit box payments; and check orders.
• Follow requirements for check holds, stop payments, EFT disputes, account closures, endorsement verification, and customer identification.
• Balance the cash drawer daily, including periodic check batching and end-of-day processing.
• Balance and post vault transactions in accordance with Vault Teller and Dual Control procedures during assigned rotations.
• Respond to customer questions about interest rates, service charges, and account histories while following disclosure requirements and confidentiality and privacy policies.
• Recognize and report suspicious or fraudulent activity to a supervisor.
• Perform light cleaning as needed to maintain the appearance of the lobby and teller line.
• Assist with other duties and projects as assigned by a supervisor.
• Travel to other River Bank locations to provide coverage when needed.

Benefits

• Health, dental, vision, life, long-term disability, and short-term disability insurance.
• Paid Time Off accruing at a rate equivalent to 18 days annually for full-time employees.
• Paid holidays.
• Paid volunteer hours.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED