TELLER II

RCB Bank•Owasso, OK

About The Position

RCB Bank is seeking a Teller II to perform Teller I duties with greater proficiency, accuracy, and independence. The role processes a wider variety of transactions, supports consistent operations across the bank’s branches, serves as a resource for less experienced tellers, and assists Teller Supervisors and Retail Coordinators. It also requires strong fraud-prevention awareness and promoting relevant bank products and services to enhance the customer experience. The position provides professional customer service, verifies and records required customer and transaction information, examines cash and documentation for suspicious activity, and escalates concerns in accordance with bank policy. It may also assist with teller schedules, work reviews, and audits. The work is performed in an office environment in a climate-controlled facility, which can be busy during peak service times. The employee typically sits at a personal desk for most of the day and regularly uses a telephone, computer, and other office equipment. The role requires general supervision, reliable attendance, teamwork, independent work, and the ability to work varying hours.

Requirements

Proven quality customer service experience.
Previous teller experience or equivalent financial services experience.
High school diploma or GED.
Successful completion of the teller essentials and advanced training program after hire.
Strong understanding of bank products, services, and transaction processes.
Understanding of fraud indicators, counterfeit detection, and appropriate escalation procedures.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Ability to work varying hours, maintain regular and reliable attendance, and work effectively both independently and as part of a team.

Nice To Haves

Previous teller experience.
Previous leadership experience.
Interest in community involvement.

Responsibilities

Obtain customer identification, signatures, and other required information; record and process transactions in accordance with regulations and procedures.
Examine cash, checks, and supporting documentation for counterfeit items, suspicious patterns, or irregular account activity; apply fraud-indicator knowledge and promptly escalate concerns according to bank policy.
Assist the Teller Supervisor or Retail Coordinator with preparing teller work schedules, regularly reviewing teller work, and conducting teller audits.
Assist customers professionally with questions and concerns during transactions, provide accurate information, and refer issues requiring additional support to supervisors or appropriate departments.
Balance the cash drawer at the end of the shift and report outages to the Teller Supervisor.
Promote bank products and services that can enhance the customer experience.
Serve as a resource for less experienced tellers and support operational consistency across branches.