Teller II

First Bank•Rockingham, NC

About The Position

The Teller II performs routine and intermediate branch and customer service duties. The role accepts retail and commercial checking and savings deposits, processes loan and other payments, cashes checks and savings withdrawals, assists with night depository and vault duties, and promotes the Bank’s business through customer service and referrals. The position requires 3–5 years of teller experience and involves operating banking systems, handling cash and account transactions, following security and compliance procedures, and supporting day-to-day branch administration. The work is performed in a professional office environment with standard office equipment. The employee must be able to work the hours and days needed to complete the position’s essential functions as scheduled. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

3–5 years of teller experience.
High school diploma or GED.
Intermediate knowledge of Bank operations, products and services; applicable state and federal laws and regulations; and Bank operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate skills using computer terminals, personal computers, mainframe systems, word-processing and spreadsheet applications, and specialty software.
Exceptional verbal, written, and interpersonal communication skills; ability to apply common sense in carrying out instructions and instructing personnel.
Valid driver’s license.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
Ability to work the hours and days required to complete essential functions as scheduled.
Ability to learn, think, concentrate, exercise self-control, and work in a customer-relations environment.
Close attention to detail and ability to work as part of a team.
Ability to interact effectively with coworkers and customers and to exercise diplomacy and appropriate judgment in customer and employee relations situations.
Ability to exercise discretion.

Nice To Haves

Work-related experience may include reception or secretarial duties in a business environment.
Educational experience or training in business or the financial industry, including in-house training, formal schooling, or financial-industry-related curriculum.

Responsibilities

Receive retail and commercial checking and savings deposits, verify required documents, and issue receipts.
Cash checks, process savings withdrawals and cash advances, and verify authorization, documentation, and transaction limits; make decisions about questionable items.
Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to customers.
Assist with daily vault opening and closing and balance vault currency and coin; verify cash bought from or sold to the vault.
Operate computer terminals and personal computers to process account activity, determine balances, and resolve problems within authorized limits.
Issue official checks, traveler’s checks, and gift cards.
Cross-sell Bank products and services and refer customers to appropriate staff.
Perform safe deposit duties, control access, and assist customers.
Receive and process stop-payment and hold orders, and accept loan, credit card, and installment payments.
Balance the cash drawer daily.
Provide effective customer service and help resolve customer problems within authorized limits.
Record, file, and update information; sort mail and reports; answer telephones and direct callers to appropriate Bank personnel.
Process teller work through branch capture and assist with imaging research.
Gather data and process reports, which may include currency transaction, returned-item, overdraft, and callback reports.
Process address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders, and deposit slip corrections.
Type routine letters, reports, and forms; maintain files; copy and fax documents; and order and distribute supplies.
Follow branch security and Bank procedures, including opening and closing procedures.
May prepare and verify currency shipment orders.
Complete annual compliance courses and comply with corporate policies and procedures, federal and state laws and regulations, including the Bank Secrecy Act and Anti-Money Laundering Act, and Service Excellence standards.
Perform other duties as required.