Citizens Teller - Part Time

Citizens Bank•Robbinsville, NJ

2d•$21 - $25•Onsite

About The Position

As a Citizens Teller, you help customers and the branch team by greeting customers in the lobby and assisting them with simple transactions, including by demonstrating the mobile app and ATMs. You create customer experiences by identifying opportunities to support customers’ financial goals with personalized advice and solutions, and connecting them with Bankers for additional assistance. You use your knowledge of Citizens products and benefits to educate customers and respond to questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role is part-time, with a schedule of 20 hours per week. Hours vary based on branch needs and may include evenings and weekends. The posted pay range is $20.67–$25.48 per hour; the posting also lists a starting salary of $21 per hour and up. Actual pay depends on factors including budget, work location, and relevant skills and experience. Applicants who qualify must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a quiet place and a smartphone, tablet, or desktop computer with a camera and microphone. Offers are conditioned on successfully passing a background check.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to ask effective questions and identify customer needs to develop long-term customer relationships.
Ability to problem-solve and provide solutions to customer issues.
Customer-centric approach and ability to deliver exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include evenings and weekends.
Complete the required video interview assessment within 7 days of receiving its link.
Successfully pass a background check as a condition of employment.

Nice To Haves

One year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs for simple transactions.
Provide personalized advice and solutions to help customers meet their financial goals.
Connect customers with Bankers for additional assistance.
Educate customers about Citizens products and benefits and respond to their questions and concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy exceeding mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States.