Citizens Teller - Part Time

Citizens Bank•RI, RI

6d•$21 - $25•Onsite

About The Position

As a Citizens Teller, you greet customers in the branch lobby and help them complete transactions, including by demonstrating the mobile app and ATMs. You create positive customer experiences by identifying opportunities to support customers’ financial goals with personalized advice and solutions, and by connecting them with Bankers when appropriate. You educate customers about Citizens products and benefits and respond to their questions and concerns. You follow applicable financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations. This part-time position is scheduled for 20 hours per week. Hours vary with branch needs and may include weekends and evenings. The stated salary range is $20.67–$25.48 per hour; the posting also lists a starting salary of $21 per hour and up. Actual pay depends on factors including budget, work location, and relevant skills and experience. Candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to build long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Complete the video interview assessment within 7 days of receiving its link; a camera- and microphone-enabled smartphone, tablet, or desktop computer is needed.

Nice To Haves

At least 1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, detail-oriented approach and ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Provide personalized advice and solutions that support customers’ financial goals.
Connect customers with Bankers for additional assistance.
Educate customers about Citizens products and benefits and respond to questions or concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources, with opportunities for promotion and career growth.
Comprehensive health care coverage, including medical, dental, and vision plans.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Retirement benefits.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.