Citizens Teller - Part Time

Citizens Financial Group•Bethesda, MD

12d

About The Position

As a Citizens Teller, you make a real difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to offer personalized advice and solutions that meet customers’ financial needs and connect them with Bankers for further assistance. You use your knowledge of Citizens products and benefits to answer questions and address concerns, while following financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This is a part-time position with a schedule that varies according to branch needs and may include weekends and evenings. The role is scheduled for 20 hours per week.

Requirements

High school degree or GED.
At least 6 months of experience processing cash and/or digital payment transactions.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions, identify customer needs, and develop long-term customer relationships.
Ability to problem-solve and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Qualified candidates must complete a video interview assessment within 7 days of receiving the link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

1 year of experience processing cash and/or digital payment transactions.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate use of the mobile app and ATMs to complete simple transactions.
Provide personalized advice and solutions to help customers meet their financial goals.
Connect customers with Bankers for additional assistance.
Use knowledge of Citizens products and benefits to respond to customer questions and concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources, with opportunities for promotion and career growth.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.