Citizens Teller - Part Time

Citizens Bank•Bethesda, MD

13d•$21 - $25•Onsite

About The Position

As a Citizens Teller, you greet customers in branch lobbies and help create positive customer experiences. You demonstrate how to use the mobile app and ATMs for simple transactions, identify opportunities to help customers meet financial goals through personalized advice and solutions, and connect them with Bankers when appropriate. You use knowledge of Citizens products and benefits to answer customer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This is a part-time role scheduled for 20 hours per week; work schedules vary with branch needs and may include weekends and evenings. Starting salary is stated as $21 per hour and up; the listed salary range is $20.67–$25.48 per hour, with actual pay based on factors including budget, work location, skills, and experience.

Requirements

High school degree or GED.
At least 6 months of experience processing cash and/or digital payment transactions.
At least 1 year of demonstrated customer experience, including recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to ask effective questions and identify customer needs to develop long-term customer relationships.
Ability to problem-solve and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Qualified candidates must complete a video interview assessment within 7 days of receiving the link; the assessment requires a smartphone, tablet, or desktop computer with camera and microphone enabled.

Nice To Haves

At least 1 year of experience processing cash and/or digital payment transactions.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Provide personalized advice and solutions to help customers achieve financial goals.
Connect customers with Bankers for the next step when appropriate.
Educate customers about Citizens products and benefits and respond to questions or concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.