Citizens Teller - Part Time

Citizens Financial Group • Yonkers, NY

8d • Onsite

About The Position

As a Citizens Teller, you help customers and the branch team by greeting customers in the lobby, assisting with simple transactions through mobile apps and ATMs, and providing personalized advice and solutions. You identify opportunities to support customers’ financial goals and connect them with Bankers when appropriate. You use knowledge of Citizens products and benefits to answer customer questions and concerns, and follow financial policies and procedures, including proper cash handling and applicable laws and regulations. This is a part-time position scheduled for 20 hours per week, with hours varying according to branch needs and potentially including evenings and weekends. The posting lists a starting salary of $21 per hour and up, and a pay range of $24.15–$29.30 per hour; actual pay depends on factors including budget, work location, skills, and experience.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify customer needs to develop long-term relationships.
• Ability to problem-solve and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link; the self-guided assessment takes 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

• 1 year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs for simple transactions.
• Provide personalized advice and solutions that address customers’ needs and financial goals.
• Connect customers with Bankers for additional assistance.
• Use knowledge of Citizens products and benefits to respond to customer questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy that exceeds applicable mandatory paid sick or paid time-away policies.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED