Citizens Teller - Part Time

Citizens Financial Group•New York, NY

About The Position

As a Citizens Teller, you make a real difference for customers and the branch team. You greet customers in the lobby and help them use the mobile app and ATMs to complete simple transactions. You create positive customer experiences by identifying opportunities to provide personalized advice and solutions, helping customers work toward their financial goals, and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and address concerns, while following financial policies and procedures, proper cash-handling practices, and applicable state and local laws and regulations. This part-time role is scheduled for 20 hours per week. The work schedule varies with branch needs and may include weekends and evenings. Candidates must complete a self-guided video interview assessment within seven days of receiving the link; the assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

High school degree or GED.
At least 6 months of experience processing cash and/or digital payment transactions.
At least 1 year of demonstrated customer experience, including recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to develop long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which can include weekends and evenings.
Must complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

1 year of experience processing cash and/or digital payment transactions.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Provide personalized advice and solutions based on customers’ needs and financial goals.
Connect customers with Bankers for additional assistance.
Use knowledge of Citizens products and benefits to respond to customers’ questions and concerns.
Follow financial policies and procedures, handle cash properly, and comply with state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources, with promotion and career-growth opportunities.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.