Citizens Teller - Part Time

Citizens Financial Group•Livonia, MI

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, help them use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to support customers’ financial goals by offering personalized advice and solutions and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role is part-time, with 20 hours per week and a schedule that varies with branch needs and may include weekends and evenings. Starting salary is listed as $21 per hour and up; the stated salary range is $20.67–$25.48 per hour, with actual pay depending on factors including budget, work location, and relevant skills and experience.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify customer needs to build long-term relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which can include weekends and evenings.
Complete a video interview assessment within 7 days of receiving the link; the self-guided assessment takes 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

At least 1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate use of the mobile app and ATMs for simple transactions.
Provide personalized advice and solutions that support customers’ financial goals.
Connect customers with Bankers for additional assistance.
Use knowledge of Citizens products and benefits to answer customer questions and address concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.